Sr. Executive - Soft Services

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle (JLL) Bengaluru is seeking a Senior Executive for Events & Soft Services to plan and execute corporate events, oversee cafeteria operations, vendor management, and ensure food safety compliance. You will lead end-to-end facilities tasks and drive service quality across the workplace.

The role requires handling a large team, managing budgets, audits, and stakeholder communications, while applying innovative technologies to improve efficiency and the overall employee experience.

Qualifications

• 4+ years of experience in facilities management (soft services and events focus).
• Experience in cafeteria operations management.
• Ability to manage a 6.5L sq ft portfolio with growth potential.
• Dynamic leader capable of managing a large team.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee Soft Services, including cafeteria operations and catering vendor management.
• Plan and execute corporate events, conferences, and meetings.
• Develop strategies for efficient soft services and events management.
• Lead and develop facilities and events professionals; set goals and evaluate performance.
• Prepare and monitor budgets; provide financial reports and forecasts.
• Establish quality standards and conduct audits; resolve issues promptly.
• Stay updated on industry trends and drive digital transformation initiatives.
• Build relationships with internal clients and external partners; manage escalations.
• Identify risks and implement business continuity plans.

Skills

Soft Services management

Vendor management

Team leadership

Budget management

Quality assurance

Stakeholder management

communication skills

interpersonal abilities

Education

Bachelor's degree in Facilities Management, Business Administration, or related field

Tools

Facilities management software

Office/portfolio technologies

Job description

Job Summary

Job Title: Senior Executive - Events & Soft Services

Location: Yelahanka, Bangalore

Looking for a Senior Executive for Events to plan and execute corporate events and employee engagement activities, oversee end-to-end cafeteria and pantry operations with vendor management, maintain food safety compliance and health inspections, manage stationery procurement and office inventory, conduct asset audits, process vendor invoices, and maintain SOPs to ensure exceptional workplace experience and service quality.

Key Responsibilities

Soft Services Management & F&B Management

• Oversee cleaning, security, reception, and mailroom operations
• Manage vendor relationships and contracts
• Ensure compliance with regulations
• Manage cafeteria operations

Events Management

• Plan and execute corporate events, conferences, and meetings
• Coordinate with stakeholders for event requirements
• Manage event budgets and resources

Strategic Planning

• Develop strategies for efficient soft services management
• Create long-term plans for events management
• Identify service improvements and cost efficiencies

Team Leadership

• Manage and develop facilities and events professionals
• Set performance goals and conduct evaluations
• Foster a culture of excellence

Budget Management

• Prepare and oversee budgets
• Analyze expenditures and implement cost-saving measures
• Provide financial reports and forecasts

Quality Assurance

• Establish high standards for services and events
• Implement quality control measures and conduct audits
• Resolve service-related issues promptly

Innovation and Technology

• Stay updated on industry trends and best practices
• Implement new technologies to improve efficiency
• Drive digital transformation initiatives

Stakeholder Management

• Build relationships with internal clients and external partners
• Communicate with senior leadership on performance
• Handle high-level client requests and escalations

Risk Management

• Identify and mitigate operational risks
• Ensure business continuity plans are in place

Mandatory Requirements

• Strong background in Soft Services, including Cafeteria operations management
• Experience in handling Office Events requests and execution
• Ability to manage a 6.5L sq ft portfolio with potential for growth
• Dynamic profile capable of handling larger portfolios
• Confidence to lead and manage a large team size
• Expertise in F&B management, particularly in corporate settings

Qualifications

• Bachelors degree in Facilities Management, Business Administration, or related field
• 4+ years of experience in facilities management (soft services and events focus)
• Excellent communication and interpersonal abilities
• Proven track record in strategic planning and budget management
• Experience with facilities management software and technologies

This role seeks a versatile professional to manage soft services and events, with emphasis on cafeteria operations and large-scale portfolio management. The ideal candidate will be a dynamic leader capable managing a large team and delivering exceptional service across all facilities management aspects.

Location & Hours

Location: Bengaluru, KA

Scheduled Weekly Hours: 48