Duty Manager - Soft Services

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle (JLL) Bengaluru campus seeks a Duty Manager to oversee soft services delivery, including cleaning, landscaping, events, and inventory, coordinating with Boeing RE team to meet KPIs and customer satisfaction. The role requires managing day-to-day operations and liaising with senior stakeholders on site.

The ideal candidate has 5–6 years in F&B/soft services for corporate clients, familiarity with ISO 14001, vendor management, and a strong safety mindset, working in a

Qualifications

• 5–6 years experience managing F&B operations in corporate clients.
• ISO 14001 / OHSAS 18001 knowledge would be an added advantage.
• Understanding of vendor management and safety practices.

Responsibilities

• Provide leadership to soft services on site at the client campus.
• Act as single point of management control for operations.
• Oversee cleaning, waste management, and catering support to client events.
• Ensure client satisfaction and adherence to SLA targets.
• Review vendor performance and implement improvement plans.
• Prepare and deliver daily, weekly and monthly activity reports.

Skills

Vendor management

Safety management

Leadership

Facilities management

Client liaison

Education

Degree in hospitality management

ISO 14001 knowledge

Job description

Job Summary

Duty Manager will be responsible for managing all aspects of the Soft service delivery for Boeing Campus. Duty manager is accountable for the achievement of the Management Plan and all key performance indicators. Operations and maintenance, interface with senior managers in Boeing real estate / Facility team and business units. Coordination with other key managers within Boeing and achieve customer satisfaction. Responsible for managing day to day operations which would include all cleaning services Landscaping, managing events, supporting client meetings, managing inventory and ensure timely organising of facility related consumables being available at all times as per standards and smooth operations for end user satisfaction.

Responsibilities

• Provide the leadership to the soft services activities services on a client site
• Act as single point of Management Control for
• Oversee the operation, staffing, performance of the cleaning service delivery to complete satisfaction of the client
• Manage the waste management process for food waste and also kitchen waste as per Boeing assigned process.
• Ensure client satisfaction score achieved as per SLA
• Have a seamless interface into Boeing RE team.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Soft Services scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
• Ensure large events requiring caf set up is handled as per client requirement to the full satisfaction.
• Support Boeing in the implementation of short and long-term projects.
• Take control of all inventories related to caf and pantry, toiletries services and ensure inventory is always kept as per standard practice by planning.
• Keep a weekly check on the inventory on consumables and to ensure materials are available at all times.
• Develop and implement the annual management plan; accomplish key performance indicators as identified by client.
• Review of vendor performances and suggest improvement plans.
• Ensure timely reporting for all activities related to which includes, daily reports, weekly reports and monthly reports.
• Ensure compliance with JLL minimum audit standards.
• Any other additional responsibilities assigned from time to time based on the client scope deliverables and be the part of Account team to step in for other activities as and when required to be One JLL delivery platform

Key Performance Measures

• Service quality change/project management: Innovative delivery of value for Boeing through process implementation.
• Work scheduling, execution, and administration: Delivery of Services within the defined timelines
• Execution of plan to realize mitigation of cost impacts.
• Realize Proactive targeting of savings opportunities for JLL and the client.

Facilities Management Leadership

• Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.
• Support in the implementation of short and long-term projects.
• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
• Maintain equipment database for site.
• Putting best practices in place
• Teamwork should also be one of your strongest points, as you ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you ll develop tools that help measure the technical team s performance on a quarterly or annual basis.

Education and Experience

• Degree in hospitality management with a minimum of 5-6 years experience as managing F B operations in Corporate clients
• Implementation knowledge on ISO 14001, OHSAS 18001 would be an added advantage
• Understanding of vendor management
• Good understanding of safety

Location

On-site Bengaluru, KA

Scheduled Weekly Hours

48