CRM Executive

DGS Group Builders And Developers; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

We are seeking a CRM Executive with 2–5 years of experience in real estate to manage the customer lifecycle from booking to possession and to ensure timely communication and resolution of queries. You will coordinate with Sales, Accounts, Legal, Projects and Finance to deliver an exceptional customer experience.

The role requires excellent communication, strong CRM and MS Office skills, and knowledge of RERA processes.

Qualifications

• Graduate in any discipline.
• 2–4 years of CRM experience in Real Estate Developer/Builder.
• Residential real estate experience preferred.
• Residents near Goregaon preferred.
• Immediated Joiners Preferred.

Responsibilities

• Manage the complete customer lifecycle from booking to possession.
• Handle customer queries, requests, complaints, and escalations professionally.
• Coordinate with Sales, Accounts, Legal, Projects, and Finance for timely updates.
• Ensure timely collection of customer documents and maintain accurate records.
• Share payment reminders, demand letters, possession updates, and other communications.
• Assist customers with registration, agreement execution, home loan coordination, and possession formalities.
• Maintain customer data and MIS reports in the CRM system.
• Ensure adherence to RERA guidelines and company policies.
• Build and maintain strong customer relationships to enhance satisfaction.

Skills

CRM software

MS Excel

MS Office

Communication

Coordination

Organizational skills

RERA knowledge

Education

Graduate in any discipline

Tools

CRM software

Job description

Position: CRM Executive

Location: Goregaon, Mumbai

Experience: 2– 5 Years

Industry: Real Estate / Construction / Developer

Job Summary

We are looking for a proactive and customer-focused CRM Executive with 2–5 years of experience in the real estate industry. The ideal candidate will be responsible for managing customer relationships from booking to possession, ensuring timely communication, resolving customer queries, coordinating with internal departments, and delivering an exceptional customer experience.

Key Responsibilities

• Manage the complete customer lifecycle from booking to possession.
• Handle customer queries, requests, complaints, and escalations professionally.
• Coordinate with Sales, Accounts, Legal, Projects, and Finance teams for timely customer updates.
• Ensure timely collection of customer documents and maintain accurate records.
• Share payment reminders, demand letters, possession updates, and other customer communications.
• Assist customers with registration, agreement execution, home loan coordination, and possession formalities.
• Maintain customer data and MIS reports in the CRM system.
• Ensure adherence to RERA guidelines and company policies.
• Build and maintain strong customer relationships to enhance customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Projects Worked On Andheri To Mira Road
• Strong customer handling and problem-solving abilities.
• Good knowledge of CRM software, MS Excel, and MS Office.
• Ability to coordinate with multiple internal stakeholders.
• Strong organizational and follow-up skills.
• Knowledge of RERA processes and real estate documentation will be an added advantage.

Eligibility

• Graduate in any discipline.
• 2–4 years of experience in CRM with a Real Estate Developer/Builder.
• Experience handling residential real estate projects is preferred.
• Candidates residing in or near Goregaon will be preferred.
• Immediated Joiners Preferred.