Sr. Engineer - Operations Support 4B

Genpact Ltd.; Mumbai City; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Genpact invites experienced professionals to join our Sr. Engineer - Operations Support team and help design, validate, and optimize enterprise processes across global clients.

You will plan and deliver training, drive data-driven improvements, and collaborate with cross-functional teams to ensure operational excellence. The role emphasizes proactive process optimization, strong analytical skills, and effective stakeholder communication in a hybrid work environment.

Qualifications

• Bachelor's degrees in commerce, economics or finance; MBAs or analytics considered as well.
• Industry-recognized certifications in security, cloud, IT service management.
• Experience with ERP, databases, service management tools and cross-functional collaboration.

Responsibilities

• Design and validate processes.
• Plan and implement training programs and track progress.
• Support functional teams on proactive processes, project initiatives, integration support and data integrity.
• Identify training needs and connect with external vendors.
• Provide recommendations for operational improvements based on analytics.
• Develop system and domain expertise and participate on projects.
• Own and drive activities for business analysis with strong communication.
• Collaborate with stakeholders to define training requirements and best practices.

Skills

Agile Methodology

Applications Support

Backup Management

Client Relations

Cloud Applications

Collaboration Tools

Database Administration

Database Maintenance

Database Management

Database Monitoring

Design Thinking

ERP

Executive Presence

Inclusion

Oracle Exadata Database Machine

Oracle Solaris

OS management

Personal Effectiveness

Security Operations Management

Server Infrastructure

ServiceNow Platform

Storage Management

Storytelling

Windows Deployment Services

Windows Server Support

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

CISSP

CKA

CSAM

ITIL Foundation Certificate in IT Service Management

ServiceNow Certified Application Developer

Job description

Sr. Engineer - Operations Support

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Design and validate processes
• Plan and implement training programs and track the progress on the same
• Support functional teams on proactive processes, project initiatives, integration support and Data integrity
• Identify training needs according to needs
• Connect with vendors for external training programs
• Provide recommendations to management for operational improvements based on analytical findings.
• Develop system and domain expertise and participate as a team member on projects
• Represent the team on various projects and corporate initiatives.
• "Own" and "Drive" all activities essential for business analysis with strong communication skills
• Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements
• Bring Industry best practices to ensure operational stability
• Drive Service improvement projects across in partnership with internal and partner teams
• Engage with various groups to deliver their business requirements
• Gather, analyze, and provide executive summary level data view for upper-level management
• Qualification we seek in you!
• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Operations Support

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.