Azure Support Engineer

LTM; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

LTM is seeking a Support Engineer in Bangalore to provide business-critical Azure subscription management support. You will troubleshoot billing and platform issues, communicating clearly with customers and collaborating with cross-functional teams to ensure quick resolutions.

Ideal candidates have 2–6 years of experience, strong English communication, and a proactive learning mindset to stay updated on Azure services and billing workflows.

Qualifications

• 2 to 6 years of relevant experience.
• Experience with Azure platform support desirable.

Responsibilities

• Provide support for Azure Platform services, commerce systems, billing and account-related issues
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills
• Communicate effectively with customers to gather information, explain next steps and provide timely updates
• Support Order-to-Cash operations invoicing, payment transactions and online service processes
• Collaborate with cross-functional teams to drive issue resolution and customer satisfaction
• Escalate complex issues when specialized expertise is required
• Continuously build expertise in Azure technologies, architecture and service offerings

Skills

English communication

Customer engagement

Troubleshooting

Azure basics

Billing

Account login

Learning agility

Job description

Greetings from LTM!!!

Looking for Azure Subscription management support

Exp:- 2 to 6 years

NP:- Immediate

Location:- Bangalore

Role Summary

The Support Engineer provides business critical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities

• Provide support for Azure Platform services commerce systems billing and accountrelated issues
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills
• Communicate effectively with customers to gather information explain next steps and provide timely updates
• Support OrdertoCash operations invoicing payment transactions and online service processes
• Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
• Escalate complex issues when specialized expertise is required
• Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

• Excellent spoken and written English communication skills
• Strong customer engagement and stakeholder management abilities
• Proven troubleshooting and problem-solving skills
• Understanding of cloud services Azure fundamentals and online platforms
• Knowledge of commerce and billing processes including invoicing and payment transactions
• Experience with account login troubleshooting and customer support operations
• Strong learning agility and ability to quickly acquire new technical skills

Core Competencies

• Customer Focus
• Technical Problem Solving
• Communication Excellence
• Cross Team Collaboration
• Ownership Accountability
• Continuous Learning and Adaptability