Sr. D&T Analyst–HR

General Mills Inc.; Mumbai; Vor Ort; INR 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

General Mills Inc. seeks an experienced HR systems specialist to support Workbrain and Kronos across global operations. You will partner with HR, Payroll, and IT to ensure system health, implement enhancements, and manage releases. Strong testing and stakeholder communication skills are essential.

The role focuses on incident analysis, data validation, process optimization, and collaborative delivery with external vendors to meet business needs.

Qualifikationen

• Bachelor’s degree required.
• 5+ years in HR/workforce management tech support.
• Experience with Workbrain or Kronos in global environment.
• Experience in production support, testing, release management.
• Experience with third-party vendors and cross-functional teams.

Aufgaben

• Provide day-to-day support for Workbrain and Kronos; ensure system health.
• Troubleshoot incidents and drive timely resolution.
• Monitor run operations; validate data and ensure continuity.
• Collaborate with business/tech teams to improve processes and UX.
• Coordinate release upgrades; perform testing and stabilization.
• Develop docs for changes, testing, and releases.

Kenntnisse

Problem solving

Stakeholder communication

Process analysis

Testing

Cross-functional collaboration

Ausbildung

Bachelor’s degree

Tools

Workbrain

Kronos

HRIS

Jobbeschreibung

**OVERVIEW**This position reports to the Digital & Technology Manager – HR and is responsible for supporting, enhancing, and transforming the Workbrain and Kronos landscape. The role will partner with HR, Payroll, Operations, vendors, and technical teams to ensure stable day-to-day operations, deliver continuous improvements, support transformation initiatives, and execute release upgrades. This role is expected to demonstrate strong proficiency in workforce management systems, problem solving, process analysis, testing, and stakeholder communication. **KEY ACCOUNTABILITIES** Provide day-to-day operational support for Workbrain and Kronos and ensure system health, stability, and sustainabilityTroubleshoot production issues, analyze root causes, and drive timely resolution of incidents and defectsSupport run operations by monitoring inbound and outbound processes, validating data, and ensuring service continuityPartner with business and technical teams to identify opportunities to improve processes, controls, and user experienceGather, analyze, and translate business requirements into functional recommendations and technical specificationsSupport improves initiatives by delivering system enhancements, configuration changes, and process optimizationParticipate in transform projects related to workforce management, time, attendance, scheduling, and payroll integrationCoordinate and support release upgrades, including impact assessment, regression testing, deployment readiness, and stabilizationCreate and execute test scripts and ensure quality assurance, defect tracking, and user acceptance testing are completed effectivelyDevelop and maintain documentation for system changes, support processes, testing outcomes, and release activitiesPartner with external vendors and third-party teams to deliver enhancements, fixes, and upgrades with quality and timelinessCommunicate system changes, release impacts, and opera onal updates to business users and stakeholders with varying technical knowledgeSupport prioritization of backlog items across run, improve, and transform demandRecommend best practices and drive standardization, simplification, and continuous improvement across workforce management processesWork collaboratively across global teams to align technical solutions with business needs and long-term roadmap priorities **MINIMUM QUALIFICATIONS** Bachelor’s degree (full time)5+ years of relevant experience supporting and delivering complex HR or workforce management technology solutions7+ years of experience preferred in enterprise application support, enhancements, or transformation initiativesExperience supporting Workbrain and/or Kronos in a global environmentExperience in production support, system enhancements, testing, and release managementExperience working with third-party vendors, implementation partners, and cross-functional business teamsExperience in workforce management, timekeeping, scheduling, attendance, and payroll-related processes preferred**PREFERRED QUALIFICATIONS** Strong functional and operational knowledge of Workbrain and Kronos Experience supporting incident management, problem management, and system stabilization activities Ability to support release upgrades, including planning, testing, validation, cutover support, and post-release stabilization Experience gathering and translating business requirements into practical system solutions Demonstrated ability to analyze processes, data, and system impacts and recommend improvementsUnderstanding of integrations, interfaces, and downstream payroll impactsStrong testing capability, including test planning, script creation, execution, and defect managementAbility to work on run, improve, and transform portfolios simultaneously and prioritize effectively