Customer Service Executive - Network Operations & Support

Tata Communications; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Tata Communications is seeking a Graduate with 2-4 years of experience for a 24x7 network operations role in India. The position involves maintaining, upgrading, and troubleshooting network management tools and TX equipment, monitoring the Transmission Network, and serving as the customer SPOC for incident updates.

The role requires knowledge of SDH, DWDM, OTN technologies and strong problem-solving skills, with experience in high-availability environments.

Qualifications

• Graduate with 2-4 years of experience.
• Experience in fast-paced, high-availability, 24x7 environments.
• Knowledge of network and NMS systems.

Responsibilities

• Maintaining, administering, upgrading, and troubleshooting Network Management tools and TX equipment.
• Network monitoring of Transmission Network.
• Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.
• Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)
• Escalation and Notification Management
• First Level Troubleshooting for Transmission Customers.
• As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.
• Change Management notifications to end customer.
• Providing better experience to end customers for all products of customer.
• Should have good knowledge on SDH DWDM OTN technology and troubleshooting skill.

Skills

Problem-solving

Technical support

Network awareness

24x7 availability

Education

Graduate

Tools

NMS Systems

SDH/DWDM/OTN

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for network operations and maintenance. This is an 24 X 7 operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes Minimum Qualifications & Experience
• Graduate with 2-4 years of experience Other Knowledge & Skills
• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24 7 environments.
• Knowledge of network, NMS Systems, Optical Fiber Cable,

Key Responsibilities

• Maintaining, administering, upgrading, and troubleshooting on Network Management tools and TX equipment's.
• Network monitoring of Transmission Network
• Customer SPOC for TT opening and providing timely updates to customer and other internal stakeholders.
• Trouble Ticket Assignment to technical teams (Designated Network Operations Centers)
• Escalation and Notification Management
• First Level Troubleshooting for Transmission Customers.
• As per Incident Management process - Periodic updates to customer, RFO and Ticket closure.
• Change Management notifications to end customer.
• Providing better experience to end customers for all products of customer.
• Should have good knowledge on SDH DWDM OTN technology and troubleshooting skill