Sr. Customer Engineer - Existing Installation

Schindler Group; Hyderabad; On-site; INR 420,000 - 660,000; Full time

Job summary

Schindler India is seeking a Sr. Customer Engineer for existing installation work. The role focuses on safely maintaining and modernizing elevators and related equipment, while ensuring clear communication with customers and timely updates.

Ideal candidates bring 4+ years in E&E or ITI backgrounds, with diploma credentials in Electrical or Electronics and strong mechanical and hydraulic knowledge. On-site work across India is required.

Qualifications

• Diploma in Engineering (Electrical or Electronics) or ITI in a relevant trade.
• Experience as a Technician in E&E industries is preferred.
• Knowledge of electronics, electricity, mechanics and hydraulics is desirable.

Responsibilities

• Take responsibility for the assigned service route and organize time to complete visits and tasks for safety and reliability.
• Respond to call backs promptly and be available for coverage during nights, weekends and holidays.
• Perform service, repairs and small modernizations according to Schindler standards and safety policies.
• Keep customers informed about equipment condition, preventive and corrective work and modernization needs.
• Complete data inputs in Field Link including time, parts, callbacks and maintenance reports.

Skills

Electronics knowledge

Electrical knowledge

Mechanics

Hydraulics

Customer orientation

Communication skills

Education

Diploma in Engineering (Electrical or Electronics)

ITI qualification in Electrical or Electronics

Job description

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We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.

Sr. Customer Engineer - Existing Installation

Your main responsibilities

Key responsibilities include:

• Take responsibility for the assigned service route and organize his time to complete the assigned visits and the specific tasks within each visit in order to maximize the safety and reliability of the equipment.
• Respond to all call backs that are assigned in a timely manner and be available for call back coverage during regular work hours, nights, weekends and holidays.
• Perform all service, repairs and small modernizations according to the Schindler standards, including safety policies.
• Keep the customer informed regarding the condition of his equipment, preventive and corrective repairs and discretionary repairs or modernizations.
• Complete all required data inputs in a diligent and honest fashion; these include time reporting, parts usage, call back reporting, maintenance performance and repair and modernization work reports in Field Link.

What you bring

For the Customer Engineer position, Schindler seeks people with:

Expertise

Desired experience as Technician in E&E industry for at least four years (ITI) and two years for Diploma holder.

Knowledge and Skills

Desired knowledge in electronics, electricity, mechanics and hydraulics. Customer oriented behavior, Communication Skills

Education

Diploma in Engineering (Electrical or Electronics)

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skillsand perspectives as together we shape the sustainable cities of today andtomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.