Sr. CRM Executive

BBG INDIA DEVELOPERS; NTR; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Food provided

Health insurance

Leave encashment

Life insurance

Provident Fund

Job summary

BBG INDIA DEVELOPERS in India (Andhra Pradesh) seeks a Strategic Development and Implementation professional to grow the customer base, drive sales and traffic through CRM, and lead the creation of annual and seasonal plans to achieve program and business goals.

The role also covers Customer/Associate relations, database management, cross-channel collaboration, and proactive engagement strategies to reduce churn and increase revenue per active customer.

Qualifications

• 5 years of experience in customer relationship management.
• 5 years in customer support preferred.

Responsibilities

• Develop and implement strategies to grow the customer base via CRM.
• Lead and manage annual and seasonal plans to achieve goals.
• Create and manage the customer contact strategy and marketing execution.

Skills

CRM

Customer service

Stakeholder management

Marketing coordination

Tools

CRM software

Job description

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Strategic Development and Implementation

• Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.
• Lead and manage the development of annual and seasonal plans to achieve program and business goals.
• Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.

Customer/ Associate Relations and Query Resolution

• Resolve customer queries via emails, calls, and letters within the targeted turnaround time (TAT).
• Resolve Associate queries within the targeted turnaround time (TAT)
• Create SOPs for processes

Database Management

• Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.
• Execute and maintain all documents from booking to possession/registration.

Cross-Channel Collaboration

• Manage interactions with cross-channel partners related to CRM and Sales.

Customer Engagement and Retention

• Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.
• Form alliances to generate new customers and enhance engagement.

Benefits

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Experience

• Customer relationship management: 5 years (Preferred)
• Customer support: 5 years (Preferred)

Work Location: In person