Sr. Consultant - SAP CS

YASH Technologies, Inc.; Pune District; Sur place; INR 2 500 000 - 5 000 000; Plein temps

Résumé du poste

YASH Technologies, Inc. seeks SAP CS professionals with 10+ years of in-depth SAP CS experience to support and implement customer service solutions. The role requires S/4HANA Rise on AWS exposure and strong knowledge of CS processes within a global delivery model.

You will work on governance, integration with non-SAP systems, and ticketing tools like ServiceNow and Solution Manager, in a fast-paced, 24x5 support environment. Bachelor’s in CS or equivalent is required.

Qualifications

• Minimum of 10+ years of SAP CS knowledge and hands-on experience.
• Bachelor's degree in Computer Science or equivalent from an accredited college or university.
• Experience with SAP S/4HANA Rise on AWS is mandatory
• S4 Certification will be an added advantage
• Experience with CS module topics and integration projects

Responsabilités

• Service Contract Management and Service Monitoring & Analytics.
• Warranty Claim Management - Customer and Supplier Processing.
• Recurring Services and Service Order Management.
• Interaction Center Service Request Management.
• Work in a 24x5 support environment and handle escalations.
• Build integrations between SAP and non-SAP applications.

Connaissances

SAP CS

SAP S/4 HANA Rise on AWS

Customer Service module expertise

Troubleshooting

Integrations with non-SAP apps

Formation

Bachelor's degree in Computer Science or equivalent

Outils

ServiceNow

Solution Manager

Oxandos 3rd Party Integration

Description du poste

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YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireSAP CS Professionals in the following areas :

Should have a minimum of 10+ years of in-depth knowledge of the SAP CS (Customer Service) module .

Bachelor’s degree in Computer Science or equivalent from an accredited college or university.

Experience of SAP S/4 HANA Rise on AWS is mandatory

S4 Certification will be added advantage

Experience on the following topics in CS module

working knowledge on "Oxandos 3rd Party Integration added Advantage

Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing

Corrective Maintenance Service, Preventive Maintenance Service

Service Contract Management,

Service Monitoring and Analytics

Warranty Claim Management - Customer Claim Processing

Warranty Claim Management - Supplier Recovery Processing

Recurring Services

Service Order Management

Interaction Center Service Request Management

Business Process Requirement GAPs and Analysis

RICEF-W Objects

Must be proficient in handling Issues/ troubleshooting / support functions.

Should have experience in building the integration of SAP with applications which are non-SAP.

Good knowledge on ticketing tools like service now, solution Manager etc.

Ability to establish and maintain a high level of customer trust and confidence.

Ready to work in 24 x 5 support environment.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture