Sr. Cloud Support Engineer - Horizon VDI

Indian Financial Technology And Alliedservices; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Indian Financial Technology And Alliedservices is seeking a Sr. Cloud Support Engineer with 4+ years of VMware Horizon and VDI expertise. You will manage Omnissa Horizon Hybrid VDI, UAG, App Volumes, and DEM, ensuring high availability and smooth user experiences.

Responsibilities include provisioning pools, troubleshooting login and performance issues, and performing upgrades and patches on the Horizon and vSphere stack. ITIL practices and security compliance are expected.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Minimum of 4+ years of experience, preferably in Omnissa VDI (L2).
• VCP-DTM/ITIL v4 preferred.

Responsibilities

• Manage, administer, and support Omnissa Horizon Hybrid VDI environment.
• Monitor and maintain Horizon Connection Servers, UAG, App Volumes, and DEM.
• Provision and manage virtual desktop pools, farms, and Instant Clone environments.
• Troubleshoot VDI-related issues including desktop performance, user logins, and connectivity.
• Perform platform upgrades, patching, and lifecycle management.
• Support VMware vSphere infrastructure (ESXi, vCenter, HA, DRS, vSAN).
• Coordinate with security teams for integration and authentication.
• Investigate incidents, service requests, and problems within SLA targets.
• Conduct RCA and implement preventive measures.

Skills

Omnissa Horizon 8

VDI administration

Horizon UAG

Instant Clones

App Volumes

Dynamic Environment Manager (DEM)

vSphere

vCenter Server

vSAN

Education

Bachelor's degree in CS/IT

Tools

VMware vSphere

vCenter Server

VMware ESXi

VMware vSAN

Job description

Summary

We are looking Sr. Cloud Support Engineer with over 4 years of expertise in VMware virtualization, VDI administration, and enterprise infrastructure support. Skilled in managing and troubleshooting Omnissa Horizon (formerly VMware Horizon) environments, including Connection Servers, Unified Access Gateways (UAG), Instant Clones, App Volumes, and Dynamic Environment Manager (DEM). Hands-on experience with VMware vSphere, ESXi, vCenter, vSAN, HA, DRS, and virtualization technologies supporting small/large-scale virtual desktop deployments.

Education

Bachelor's degree in computer science, information technology, or a related field.

Experience

Minimum of 4+ years of experience, preferrably in Omnissa VDI (L2)

Certifications

VCP-DTM/ITIL v4 (Perferred)

Knowledge

• Understanding of Windows Server, Windows 10/11, and basic Linux administration.
• Experience with vulnerability remediation, security compliance, and patch management.
• Working knowledge of Azure/AWS Hydrid VDI environments is an added advantage.
• Knowledge of Instant Clones, Desktop Pools, RDS Farms, and Image Management.
• Experience managing Horizon Connection Servers, Unified Access Gateways (UAG), App Volumes, and Dynamic Environment Manager (DEM).

Skills

Mandatory:

• Omnissa Horizon 8

Preferrable:

• VMware Cloud Foundation (VCF)
• VMware vSphere Foundation (VVF)
• VMware vCenter Server
• VMware ESXi
• VMware vSAN
• VMware HA & DRS
• SDDC Manager
• Active Directory
• DNS, DHCP, LDAP
• Windows Server Administration
• Group Policy Management
• SSL Certificates
• Monitoring & Performance Tuning
• Vendor Coordination & Technical Support
• Unified Access Gateway (UAG)
• App Volumes
• Dynamic Environment Manager (DEM)
• Instant Clones

Roles and Responsibilities

• Manage, administer, and support Omnissa Horizon Hybrid VDI environment.
• Monitor and maintain Horizon Connection Servers, Unified Access Gateways (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Provision and manage virtual desktop pools, farms, and Instant Clone environments.
• Troubleshoot VDI-related issues involving desktop performance, user logins, application delivery, and connectivity.
• Perform platform upgrades, patching, and lifecycle management activities.
• Support VMware vSphere infrastructure, including ESXi, vCenter, HA, DRS, and vSAN.
• Ensure high availability, performance, and capacity management of the VDI platform.
• Collaborate with Active Directory, DNS, DHCP, LDAP, and security teams for seamless integration and authentication.
• Monitor system health and proactively address issues to minimize service disruptions.
• Investigate and resolve incidents, service requests, and problem tickets within SLA targets.
• Conduct Root Cause Analysis (RCA) and implement preventive measures.
• Perform vulnerability remediation and security compliance activities.
• Coordinate with vendors and support teams for complex issue resolution.