Technical Support- VDI Horizon

YO IT Consulting; Chennai; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

YO IT Consulting in Chennai is looking for a Technical Support professional with 8+ years of IT infrastructure experience. You will design and manage VDI environments and troubleshoot issues related to VDI performance and access. The role requires proven experience with VMware products and expertise in hybrid cloud solutions. The job offers a hybrid work model and involves working in rotational shifts, including US time zones.

Qualifications

• 8+ years of experience in IT Infrastructure required.
• 4+ years of experience with VMware Enterprise Products and EUC Horizon.
• Familiarity with hybrid cloud architectures is essential.

Responsibilities

• Design, deploy, and manage VDI environments.
• Administer Workspace ONE Access and third-party IDM solutions.
• Perform troubleshooting for Horizon infrastructure.
• Monitor system performance and conduct log analysis.
• Automate operational tasks and create technical documentation.

Skills

VMware Enterprise Products

VDI Performance Troubleshooting

Hybrid Cloud Architectures

PowerShell Scripting

Networking (TCP/IP, DNS)

Tools

vSphere

AWS

Azure

Omnissa Horizon

Job description

Job Title - Technical Support - VDI Horizon

Location - Chennai

Experience - 8 - 10 years

Work Mode - Hybrid

Shift Timings - 5:30 PM - 2:30 AM (US Shift)

Roles & Responsibilities

• Design, deploy, and manage Omnissa Horizon VDI environments in large-scale enterprise setups
• Administer and integrate Workspace ONE Access, Dynamic Environment Manager (DEM), and third-party IDM solutions
• Perform advanced troubleshooting for Horizon infrastructure, including connection servers, UAG, and desktop pools
• Handle end-user issues related to VDI performance, login failures, profiles, and application access
• Monitor system performance and conduct log analysis to identify and resolve issues proactively
• Automate routine operational tasks using basic scripting (PowerShell, etc.)
• Create and maintain detailed HLD, LLD, and technical documentation
• Manage and support VMware technologies including ESXi, vSphere, and related components
• Work on hybrid infrastructure environments involving AWS, Azure, and on-premises platforms
• Ensure proper configuration and troubleshooting of networking components (TCP/IP, DNS, routing, switching)
• Collaborate with cross-functional teams, customers, and vendors (Microsoft, VMware, OEMs) for issue resolution
• Participate in incident, problem, and change management processes
• Provide technical guidance and mentoring to L1/L2 support teams
• Ensure high availability, performance, and security of the VDI environment
• Support on-call activities and work in rotational shifts (including US/UK time zones)

Qualifications

• Overall 8+ years of experience in IT Infrastructure
• 4+ years of proven experience with VMware Enterprise Products, EUC Horizon
• Expertise in hybrid cloud architectures, including AWS, Azure, and on-premises solutions.