Technical Support- VDI Horizon

YO IT Consulting; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

YO IT Consulting is looking for an experienced Technical Support professional specialized in VDI Horizon. The role requires 8+ years in IT Infrastructure and 4+ years of hands-on work with VMware Enterprise Products in hybrid environments. Responsibilities include managing VDI setups, advanced troubleshooting, and providing guidance to support teams, with a hybrid work mode and US shift timings. Candidates should be proactive and collaborative in resolving technical issues.

Qualifications

• Minimum 8+ years of experience in IT Infrastructure.
• 4+ years of experience with VMware Enterprise Products, EUC Horizon.
• Expertise in hybrid cloud architectures.

Responsibilities

• Design, deploy, and manage Omnissa Horizon VDI environments.
• Troubleshoot Horizon infrastructure including connection servers and desktop pools.
• Automate routine operational tasks using scripting.

Skills

IT Infrastructure

VMware Enterprise Products

Omnissa Horizon

Scripting (PowerShell)

Networking (TCP/IP, DNS)

Tools

VMware Horizon

AWS

Azure

ESXi

vSphere

Job description

Job Title

Technical Support - VDI Horizon

Location

Bangalore

Experience

8 - 10 years

Work Mode

Hybrid

Shift Timings

5:30 PM - 2:30 AM (US Shift)

Note

Female candidates will work from office till 8:00 PM and can continue the shift from home

Must Have

1. 8+ years of experience in IT Infrastructure.
2. 4+ years of experience in Omnissa Horizon/VMware View/Horizon View/VMware Horizon.

Roles & Responsibilities

• Proven experience with VMware Enterprise Products, EUC Horizon.
• Design, deploy, and manage Omnissa Horizon VDI environments in large-scale enterprise setups.
• Administer and integrate Workspace ONE Access, Dynamic Environment Manager (DEM), and third‑party IDM solutions.
• Perform advanced troubleshooting for Horizon infrastructure, including connection servers, UAG, and desktop pools.
• Handle end‑user issues related to VDI performance, login failures, profiles, and application access.
• Monitor system performance and conduct log analysis to identify and resolve issues proactively.
• Automate routine operational tasks using basic scripting (PowerShell, etc.).
• Create and maintain detailed HLD, LLD, and technical documentation.
• Manage and support VMware technologies including ESXi, vSphere, and related components.
• Work on hybrid infrastructure environments involving AWS, Azure, and on‑premises platforms.
• Ensure proper configuration and troubleshooting of networking components (TCP/IP, DNS, routing, switching).
• Collaborate with cross‑functional teams, customers, and vendors (Microsoft, VMware, OEMs) for issue resolution.
• Participate in incident, problem, and change management processes.
• Provide technical guidance and mentoring to L1/L2 support teams.
• Ensure high availability, performance, and security of the VDI environment.
• Support on‑call activities and work in rotational shifts (including US/UK time zones).

Qualifications

• Overall 8+ years of experience in IT Infrastructure.
• 4+ years of proven experience with VMware Enterprise Products, EUC Horizon.
• Expertise in hybrid cloud architectures, including AWS, Azure, and on‑premises solutions.