Senior Business Applications Analyst (Cognos BI + HCM)

UKG; Dadri; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

UKG is looking for a Sr. Business Application Analyst to lead the design and delivery of complex People Analytics reports. This customer-focused role requires strong analytical skills and at least 4 years of UKGPro reporting experience. You will collaborate with customers to understand their needs and deliver strategic consulting guidance.

Ideal candidates hold a Bachelor’s degree in Computer Science or related field and possess strong problem-solving abilities. The role offers an opportunity to work with a leading workforce operating platform in a dynamic environment.

Qualifications

• Bachelor’s degree in relevant field or 5+ years HCM experience.
• Minimum of 4 years experience with UKGPro reporting.
• Commitment to excellence and high standards.

Responsibilities

• Lead design and development of complex People Analytics reports.
• Meet with customers to understand their People Analytics needs.
• Deliver strategic consulting for custom People Analytics needs.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Teamwork

SQL knowledge

People Analytics knowledge

Report creation

Education

Bachelor’s degree in Computer Science, Business-Information Systems, or related field

5+ years related HCM experience

Tools

UKGPro

Business Intelligence

Cognos Analytics

Job description

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Sr. Business Application Analyst

Description

UKG is seeking energetic, customer‑focused individuals to provide world‑class service to our Managed Services UKGPro customers. The Lead Business Applications Analyst serves as the advanced subject matter expert within the Center of Excellence (COE) for People Analytics solutions. This role leads the design and delivery of complex reporting initiatives, provides architectural oversight for People Analytics security and data design, and drives best practices across Managed Services. The Lead acts as an escalation point for high‑complexity People Analytics issues, mentors analysts across levels, and influences strategic reporting direction within the organization. Qualified candidates are self‑starters with exceptional organizational and problem‑solving skills who are highly‑motivated to provide excellent customer service. Candidates will also possess a general knowledge of payroll and/or human resource concepts and regulations and be comfortable working in a fast‑paced, exciting environment.

Primary / Essential Duties and Key Responsibilities

• Lead the design and development of complex People Analytics reports across UKG products; provide ad hoc, customer‑specific virtual training on topics beyond UKG and learning paths for UKG Pro Application and People Analytics.
• Proactively meets with customers to understand their People Analytics needs.
• Deliver strategic consulting and best‑practice recommendations for custom People Analytics needs.
• Create advanced business intelligence reports based on customer requests.
• Troubleshoot Business Intelligence/Cognos Analytics security and role setup.
• Serve as escalation point for complex People Analytics security and role configuration issues.
• Create new basic dashboards and update existing dashboards based on customer requests.
• Provide customers with best practice recommendations and guidance.
• Work with Primary Analyst and various internal teams to drive long‑term strategic direction and process improvements while providing guidance on features, functionality, and necessary enhancements to the UKGPro system.
• Participate in conferences with users and groups.
• Mentor and develop Business Applications Analysts in the COE.
• Anticipate reporting challenges and recommend scalable, long‑term solutions across levels.
• Track, manage, and oversee resolution of open project issues or items.
• Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities.
• Engage and work with the customer and internal teams to ensure they are informed of all relevant changes to the system and coordinate activities or projects as necessary.
• Escalate non‑routine inquiries and issues accordingly.

Qualifications

• Bachelor’s degree (B.S.) in Computer Science, Business‑Information Systems, or a related field, or 5+ years related HCM experience, or a combination of education and experience preferred.
• Minimum of 4 years experience with UKGPro reporting.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem‑solving, and analytical skills.
• Ability to manage priorities and workflow.
• Must work well with others in a team‑focused environment.
• Proven ability to handle multiple projects and meet deadlines.
• Intermediate SQL knowledge.
• Advanced People Analytics knowledge.
• Experience with creating UTA reports.
• Experience with creating Talent Management reports.
• Experience with creating Workforce Management reports.
• Advanced knowledge of UKGPro and other UKG products.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights and people‑first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent is unmatched. It’s this expertise that equips our customers with the intelligence needed to solve any challenge in any industry, because great organizations know their workforce is their competitive edge.

Equal Opportunity Employment

UKG is proud to be an equal‑opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].