Sr. Associate -Trans Processing - Insurance

HireVibe Talent; Ernakulam; On-site; INR 290,000 - 600,000; Full time

Job summary

HireVibe Talent in Kochi is seeking Associate/Sr. Associate - Trans Processing for US insurance benefit administration. The role involves handling complex benefit processes, reviewing claims, provider outreach, and coordinating with teams to maintain quality and efficiency.

We expect UG graduates with strong communication skills and call-center experience in related domains, with shifts including US rotational night shifts. Location is Kochi, with work-from-office mode.

Qualifications

• UG is mandatory.
• Immediate joiner.
• Experience in contact center operations within disability, leave administration, insurance, claims processing, and healthcare operations with voice experience.

Responsibilities

• Process complex benefit administration with minimal supervision.
• Review claim documentation and determine next steps.
• Contact providers and stakeholders to obtain information.
• Manage follow-ups and resolve outstanding requests.
• Ensure compliance with quality, productivity, and service standards.
• Identify and resolve processing exceptions and improve efficiency.
• Maintain accurate documentation and support multiple product lines.
• Assist with training and knowledge sharing; escalate issues when needed.

Skills

Excellent communication

Voice process

Productivity metrics

Provider outreach

Education

UG is mandatory

Job description

Job Title: Associate / Sr. Associate -Trans Processing - Insurance

Job Summary

The Benefits Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement eAorts, and serves as a resource for less experienced team members.

Key Responsibilities

• Process complex benefit administration on activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up activities and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exception to leadership when needed
• Recommend process improvements and eAiciency opportunities.

Qualifications

• Graduate in any discipline or equivalent work experience
• Experience in contact center operations within disability, leave administration,
• insurance, claims processing, healthcare operations domain including voice
• experience.
• Experience working with productivity and quality performance metrics
• Experience handling provider outreach or benefit-related support activities

Note:

• UG is mandatory
• Immediate joiner
• Vacancies: L1(Tenured), L2(Tenured)
• Process: Voice (US Insurance)
• Communication: B2 (Excellent Communication)
• Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience, and submitted proof.
• Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience, and submitted proof.
• Flexible to work under Rotational Shift - US Rotational Night Shifts
• Work Mode: Work from Office
• Location: Kochi