Sr.Associate, Technical Specialist - Asset Management

Revantage Global Services India; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

AirTrunk is seeking a Technical Specialist - Asset Management (IFS) in Bengaluru to support and enhance the enterprise asset management solution. You will work with Facilities, Operations, Finance and Technology teams to ensure asset data accuracy, robust configurations and reliable service delivery across data centres and corporate environments.

The role involves hosting Level 1/2 support for IFS, maintaining asset registers, and driving improvements in maintenance planning, work orders and

Qualifications

• Hands-on experience with IFS (Cloud or Applications) with Enterprise Asset Management (EAM) or maintenance functionality.
• 5-7 years supporting enterprise asset management in a technical capacity.
• Experience configuring asset registers, asset hierarchies, preventive maintenance, inspections, work orders or inventory processes.
• Experience supporting facilities, data centre operations or another asset-intensive function.
• Strong understanding of system configuration, troubleshooting, asset data quality and support processes.
• Experience with incident, problem, change and release management practices (ITIL-aligned).

Responsibilities

• Provide Level 1 and 2 support for IFS incidents and service requests, escalating complex issues as needed.
• Triage asset, maintenance, work order, inventory and user access issues; coordinate resolution with site teams and vendors.
• Collaborate with Service Desk, Facilities, Operations and other teams to meet service levels.
• Configure and maintain IFS EAM settings, asset structures, maintenance plans, task lists and workflows.
• Deliver changes, prepare tests, and support UAT for workflows, integrations and reports.
• Maintain data standards, knowledge base content and training material for users.

Skills

IFS Expertise

Asset Management

ITIL Experience

Documentation

Stakeholder Communication

Cross-functional Collaboration

Tools

IFS Cloud

CMMS

ERP System

Job description

Technical Specialist - Asset Management (IFS)

Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

The Technical Specialist - Asset Management is responsible for operational support, configuration and enhancement of AirTrunk's enterprise asset management solution using IFS. Reporting to the Service Owner, the role supports implementation and ongoing service delivery for asset registers, maintenance planning and work management across data centre and corporate environments. The specialist works with Facilities, Operations, Finance, Procurement and Technology teams to keep IFS stable, secure and fit for purpose, while maintaining accurate asset data, quality documentation and user knowledge.

Your Day to Day

Asset Management Support & Service Delivery

• Provide Level 1 and 2 support for IFS incidents and service requests, escalating complex product or integration issues where necessary.
• Triage asset, maintenance, work order, inventory and user access issues; investigate causes and coordinate timely resolution with site teams and vendors.
• Collaborate with the Service Desk, Facilities, Operations and other support teams to meet service levels and maintain continuity of critical asset processes.

IFS Configuration & Maintenance

• Configure and maintain approved IFS EAM settings, asset structures, locations, maintenance plans, task lists, work order flows and related business rules.
• Support IFS environment administration, controlled configuration promotion, patching, upgrades and minor enhancements.
• Maintain system integrity, role-based access, auditability and compliance with security, segregation-of-duties and governance standards.

Change Delivery & Testing

• Deliver approved IFS changes and enhancements with asset process owners, implementation partners and technical teams.
• Prepare test scenarios and data; conduct unit and regression testing and support business-led UAT for workflows, integrations and reports.
• Ensure changes, migration loads and releases are documented, approved and deployed in accordance with SDLC and change-management processes.

Asset Data & Knowledge Management

• Maintain asset data standards, configuration records, mapping rules, reconciliation evidence, support procedures and change logs.
• Contribute troubleshooting guides, known issues and repeatable procedures to the asset management knowledge base.
• Support training and onboarding of users and support staff through clear process guides and accessible documentation.

Collaboration & Continuous Improvement

• Work closely with the Service Owner and Facilities and Operations stakeholders to improve asset lifecycle, maintenance and inventory processes.
• Participate in root-cause analysis and problem management; identify recurring data, workflow and integration issues and recommend corrective actions.
• Stay current with IFS updates and asset management practices, and identify appropriate opportunities for process optimisation and automation.

Requirements

Essential:

• Hands-on experience with IFS is required, preferably IFS Cloud or IFS Applications with Enterprise Asset Management (EAM) or maintenance functionality.
• 5-7 years' experience supporting enterprise asset management, CMMS, ERP or other business applications in a technical capacity.
• Experience configuring or supporting asset registers, asset hierarchies, preventive maintenance, inspections, work orders or inventory processes.
• Experience supporting facilities, engineering, maintenance, data centre operations or another asset-intensive function.
• Strong understanding of system configuration, troubleshooting, asset data quality and support processes.
• Experience with incident, problem, change and release management practices, preferably in an ITIL-aligned environment.
• Ability to write clear, structured documentation and maintain configuration, data and knowledge records.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders.
• Experience working collaboratively with cross-functional teams in Agile, hybrid or traditional delivery environments.

Desirable:

• IFS EAM training, accreditation or certification, or demonstrable commitment to formal IFS lea