Associate, Technical Specialist - Risk and Safety Systems

Revantage Global Services India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AirTrunk in Bengaluru seeks a Technical Specialist for Risk and Safety Systems to support, administer, and optimise risk platforms. You will work with stakeholders to streamline access, configurations, and governance while enabling smooth adoption of new capabilities.

The role targets 3-5 years' experience in risk tech, with strong communication, analytical and documentation skills, and hands-on exposure to Protecht GRC and ServiceNow. This is a full-time, on-site position in India.

Qualifications

• 3-5 years' experience in Risk and Safety technologies.
• Excellent written and verbal communication skills with a proactive approach to engaging users.
• Strong analytical, documentation and prioritisation skills.

Responsibilities

• Provide Level 2/3 support for incidents and requests; coordinate escalations as needed.
• Manage secure platform access and enforce least-privilege controls.
• Configure platform settings, workflows, templates and permissions.
• Monitor service health, usage and data quality; perform root cause analysis.
• Identify improvements via analytics; support roadmap and adoption.
• Document configurations and create user guides; train users.

Skills

Risk & Safety tech experience

Communication skills

Analytical thinking

Documentation

Prioritisation

Education

Relevant tertiary qualification

Tools

Protecht GRC

ServiceNow

Job description

Technical Specialist - Risk and Safety Systems

Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning...

A Snapshot

The Technical Specialist - Risk and Safety Systems is responsible for the day-to-day support, administration, optimisation and adoption of technology platforms supporting the Risk and Safety functions. Reporting to the Service Owner, this role provides Level 2 and Level 3 support, manages secure system access, delivers minor enhancements and supports the transition of new capabilities into business-as-usual operation. Working closely with business and technology stakeholders, the role identifies improvement opportunities, assesses product releases, and contributes insight to roadmaps and backlogs.

Your Day to Day

Platform Support & Administration

• Provide Level 2 and Level 3 support for incidents and service requests, coordinating vendor or specialist escalation where required.
• Work with the Service Desk to manage approved access requests for secure platforms, applying least-privilege and access-control requirements.
• Proactively engage users to diagnose and resolve issues, using real-time channels such as Microsoft Teams.
• Configure and maintain platform settings, workflows, templates and permissions in line with change, security, privacy and governance requirements.
• Monitor service health, usage and data quality, and address recurring issues through root cause analysis and preventative improvement.

Optimisation, Roadmap & Adoption

• Use Risk and Safety process knowledge, service trends, user feedback and platform analytics to identify opportunities for simplification, automation and improved user experience.
• Review vendor roadmaps and release notes, assess business value and impact, and provide structured recommendations to inform the Service Owner's roadmap and backlog.
• Deliver minor enhancements through requirements clarification, configuration, testing, user acceptance, communication, demonstrations and adoption support.
• Support the Service Owner, Business Analysts and delivery teams on major changes, with a focus on operational readiness and controlled transition into business-as-usual support.

Documentation & Collaboration

• Maintain clear configuration, access, change and support documentation, together with user guides and knowledge articles.
• Build trusted relationships with business stakeholders through clear, professional and responsive communication, translating effectively between business users, technical teams and vendors.
• Collaborate with the Service Owner, Service Desk, Business Analysts, delivery teams and technology partners to achieve effective outcomes.

Requirements

Essential

• 3-5 years' experience in Risk and Safety technologies.
• Practical understanding of risk and safety processes within large construction, development, or infrastructure organisations.
• Experience providing Level 2 or Level 3 application support, including secure access administration, platform configuration, troubleshooting and testing.
• Experience supporting system changes and translating user needs, service trends and product capabilities into practical improvement recommendations.
• Excellent written and verbal communication skills, with a proactive approach to engaging users directly and resolving issues collaboratively.
• Strong analytical, documentation and prioritisation skills, with the ability to work across technical and non-technical teams in varied delivery environments.

Desirable

• Hands-on experience configuring and administering the Protecht GRC system.
• Hands-on experience with ServiceNow, including configuring and supporting custom modules.
• Hands-on experience with designing, developing, and maintaining dashboards and reports by analysing, manipulating and integrating data across multiple sources to deliver accurate and meaningful insights.
• Familiarity with ITIL practices or experience in a fast-paced, scaling or transformation environment.

Qualifications

• Relevant tertiary qualification or equivalent practical experience

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other cove