Sr. Associate, Technical Specialist - Common Data Environment

Revantage Global Services India; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

AirTrunk is seeking a Technical Specialist for Autodesk Construction Cloud (ACC) to support, configure, and optimize the Common Data Environment across data centre projects in the APJ region. You will manage access, templates, and workflows while ensuring security and auditability.

Collaboration with internal teams and external partners will be key to delivering high-quality project information. You will also contribute to knowledge sharing, create guidance for users, and stay current with ACC

Qualifications

• Hands-on experience with Autodesk Construction Cloud (ACC) is required, preferably Autodesk Docs and one or more of BIM Collaborate or Autodesk Build.
• Experience administering CDE projects, members, roles, permissions, folder structures, document metadata and review workflows.
• Experience supporting architecture, engineering, construction or data centre project delivery teams.

Responsibilities

• Provide Level 1 and 2 support for Autodesk Construction Cloud incidents and service requests, escalating complex issues where necessary.
• Triage project access, document, model, workflow and review issues; investigate causes and coordinate resolution with project teams and Autodesk support.
• Collaborate with Service Desk, Project Delivery, Design, Construction and external support teams to meet service levels and maintain project continuity.
• Administer ACC accounts, projects, members, roles, permissions and folder structures.
• Configure and maintain project templates, naming conventions, metadata and review workflows.
• Support platform updates while maintaining access control, version history and auditability.
• Deliver configuration changes and enhancements with project information owners and technical teams.
• Prepare test scenarios, conduct testing and support UAT for workflows, permissions, integrations and reports.
• Maintain CDE standards and configuration records for document status and archival.
• Contribute to troubleshooting guides and knowledge base; support user onboarding with clear guides.

Skills

Analytical skills

Documentation writing

Problem solving

Communication of technical concepts

Tools

Autodesk Construction Cloud (ACC)

Autodesk Docs

BIM Collaborate

Autodesk Build

Job description

Technical Specialist - Common Data Environment (Autodesk)

Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning...

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

The Technical Specialist - Common Data Environment (CDE) is responsible for operational support, configuration and enhancement of AirTrunk's project information environment using Autodesk Construction Cloud. Reporting to the Service Owner, the role supports controlled document and model exchange, review workflows and project information handover across data centre design and construction projects. The specialist works with Project Delivery, Design, Construction, Operations, external partners and Technology teams to keep the CDE stable, secure and governed, while maintaining high-quality documentation and user enablement.

Your Day to Day

Autodesk CDE Support & Service Delivery

• Provide Level 1 and 2 support for Autodesk Construction Cloud incidents and service requests, escalating complex product or integration issues where necessary.
• Triage project access, document, model, workflow and review issues; investigate causes and coordinate timely resolution with project teams and Autodesk support.
• Collaborate with the Service Desk, Project Delivery, Design, Construction and external support teams to meet service levels and maintain project continuity.

Autodesk Platform Configuration & Maintenance

• Administer approved Autodesk Construction Cloud accounts, projects, members, roles, permissions and folder structures.
• Configure and maintain project templates, naming conventions, metadata, document attributes, review workflows and transmittal settings as applicable.
• Support platform updates and enhancements while maintaining access control, version history, auditability and compliance with security and information governance standards.

Change Delivery & Testing

• Deliver approved CDE configuration changes and enhancements with project information owners, implementation partners and technical teams.
• Prepare test scenarios and data; conduct configuration and regression testing and support business-led UAT for workflows, permissions, integrations and reports.
• Ensure changes, project setup and releases are documented, approved and deployed in accordance with SDLC and change-management processes.

Project Information & Knowledge Management

• Maintain CDE standards and configuration records for document status, revision, suitability, naming, metadata, approval, transmittal and archival.
• Contribute troubleshooting guides, known issues and repeatable procedures to the CDE knowledge base.
• Support training and onboarding of users, consultants and support staff through clear process guides and accessible documentation.

Collaboration & Continuous Improvement

• Work closely with the Service Owner and project teams to improve document control, model coordination, review workflows and project handover.
• Participate in root-cause analysis and problem management; identify recurring access, metadata, workflow and integration issues and recommend corrective actions.
• Stay current with Autodesk Construction Cloud updates and CDE practices, and identify appropriate opportunities for process optimisation and automation.

Requirements

Essential:

• Hands-on experience with Autodesk Construction Cloud (ACC) is required, preferably Autodesk Docs and one or more of BIM Collaborate or Autodesk Build.
• 5-7 years' experience supporting enterprise SaaS, project information management, document control or construction technology systems in a technical capacity.
• Experience administering CDE projects, members, roles, permissions, folder structures, document metadata and review workflows.
• Experience supporting architecture, engineering, construction or data centre project delivery teams.
• Strong understanding of document and model lifecycle controls, including naming, revision, status, approval, transmittal and audit trail requirements.
• Experience with incident, problem, change and release management practices, preferably in an ITIL-aligned environment.
• Ability to write clear, structured documentation and maintain configuration, project and knowledge records.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technica