Sr Associate IS Engineer - WINTEL Operations

Amgen Inc; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amgen Inc in Hyderabad, India, seeks an Infrastructure Engineer to support day-to-day Windows Server operations, patching, automation, and troubleshooting under guidance from senior team members.

The role emphasizes WINTEL infrastructure, ITIL processes, and collaboration with cross-functional and global teams to ensure operational excellence in a matrixed organization.

Qualifications

• Must have Windows server operations experience
• Experience with virtualization (VMware, Acropolis)
• Basic scripting knowledge (PowerShell, Ansible, Python)
• Familiarity with ITIL or incident management workflows
• Change management expertise
• Excellent troubleshooting and problem solving skills
• Exposure to automation platforms like n8n
• Exposure to monitoring tools such as Dynatrace
• Knowledge of configuration management tools (Ansible, SSM or MECM)
• Professional certifications like CompTIA Server+ or Microsoft Fundamentals (preferred)

Responsibilities

• Administer, monitor, and support Windows Server(s)
• Maintain and monitor server security and compliance standards
• Monitor server health and generate routine reports
• Perform patching, updates and backups to ensure compliance
• Support in incident resolution and troubleshooting
• Document changes and standard operating procedures

Skills

Windows server operations

Virtualization

Scripting

ITIL/incident management

Change management

Troubleshooting

Automation platforms

Monitoring tools

Configuration management

Education

Bachelor's degree (4-6 years' experience)

Masters degree

Diploma (7+ years' experience)

Tools

VMware

Acropolis

PowerShell

Ansible

Python

Dynatrace

AWS

Azure

n8n

SSM

MECM

Job description

Role Description: This role supports the day-to-day operation and maintenance of server systems and infrastructure. The engineer will perform tasks such as system monitoring, security patching, automations, and troubleshooting under guidance from senior team members, contributing to uptime and compliance.

The ideal candidate will have a proven track record in WINTEL Infrastructure Operations and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in Windows Servers service delivery and operations. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Please note, this is an on-site role based in Hyderabad.

Roles Responsibilities

• Administer, monitor, and support Windows Server(s)
• Maintain and monitor server security and compliance standards
• Monitor server health and generate routine reports
• Perform patching, updates and backups to ensure compliance
• Support in incident resolution and troubleshooting
• Document changes and standard operating procedures

Basic Qualifications and Experience

• Bachelor''s degree with 4-6 years of experience OR
• Masters degree with 24 years of experience OR
• Diploma with 7+ years of relevant experience

Functional Skills

Must-Have Skills:

• Experience with Windows server operations
• Experience with virtualization (VMware, Acropolis)
• Basic scripting knowledge (PowerShell, Ansible, Python)
• Familiarity with ITIL or incident management workflows
• Change management expertise
• Excellent troubleshooting and problem solving skills

Good-to-Have Skills:

• Exposure to cloud environments (AWS, Azure)
• Interest in automation tools and infrastructure-as-code
• Familiarity with n8n or similar automation platforms to build, optimize, and connect AI-driven workflows.
• Exposure to monitoring tools (Dynatrace)
• Knowledge of configuration management tools (Ansible, SSM or MECM)

Professional Certifications

• CompTIA Server+ or Microsoft Fundamentals (preferred)

Soft Skills

• Detail-oriented and organized
• Effective communicator
• Ability to follow procedures accurately
• Ability to work in a fast-paced environment
• Willingness to learn and grow

Shift Information

This position is required to be onsite and participate in 24/7 rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.