Sr Associate - Employee Workplace Solutions

HSBC; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

HSBC Holdings plc in Bangalore is seeking a Sr Associate for Employee Workplace Solutions. The role focuses on sourcing salary accounts from corporate clients, meeting new-to-bank targets, and cross-selling banking products including loans and cards.

Strong customer service, communication, and teamwork are essential. You'll provide clear product information, build lasting customer relationships, and handle inquiries while adhering to HSBC policies.

Qualifications

• Graduation or higher (MBA preferred) with strong communication and interpersonal skills.
• Experience in corporate salary sales, frontline customer service, relationship management, or sales is desirable.
• Ability to assess customers’ financial needs and recommend banking products.

Responsibilities

• Sourcing salary accounts from corporate base and meeting New-To-Bank targets.
• Cross-selling banking products such as Home Loans, Personal Loans, Cards, and Premier services.
• Provide clear information about features and benefits of bank products.
• Build and maintain good relationships with customers.
• Handle customer problems and complaints; work individually or in a team.

Skills

Interpersonal skills

Communication

Negotiation

Sales capability

English communication

Education

Graduate or MBA qualification

Tools

AI-enabled tools

Job description

Sr Associate - Employee Workplace Solutions

Location: Bangalore, KA, IN, 560001

Brand: HSBC

Area of Interest: Branch and Retail Banking

Role Workstyle: Office Worker

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Description:

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximizing customer satisfaction.

Sourcing new salary accounts from corporate base and meeting New-To-Bank targets.

Cross- selling banking products like Home Loans, Personal Loans, Cards, and Premier services and services to potential customers.

Providing clear information about the features and benefits of bank products.

Building and maintaining good relationships with customers

Handling customer-related problems and complaints

Being able to work individually or in a team.

Always comply to HSBC rules

Requirements:

Graduate, Postgraduate (Master’s) or MBAqualification.

At least 2 years’ experiencein corporate salary sales, frontline customer service, relationship management, or sales (sales experience is an advantage).

Proven ability toassess customers’ financial needsandrecommend appropriate banking productsto meet those requirements.

Stronginterpersonal and communication skills, includingnegotiationandsales capability.

Results-driven, while consistently demonstratingcustomer-centricbehaviors in delivery.

Able tocommunicate effectively in English and local languages.

Pro-tip : Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India