Universal Banker Leader (Rajkot)

HSBC Holdings; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

The Hongkong and Shanghai Banking Corporation Limited, India (HSBC) is seeking an experienced professional to join the IWPB team in a branch-based customer facing role. You will greet customers, provide expert advice on digital channels, handle simple servicing queries, and route to appropriate channels for complex needs.

You will undertake lower risk product sales up to account opening and use the EDRAS sales process to discover more needs for referral to sales staff while delivering a

Qualifications

• Post Graduate in any stream.
• Min 4 years relevant experience.
• Graduate in any stream.
• Should have completed 12 months in the current role.

Responsibilities

• Engage and Discover Customer Needs on Branch Entry
• Acquire New to Bank Customers
• Deliver Service Excellence
• Promote and deliver Multi-Channel Engagement
• Support the Branch
• Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk

Skills

Customer service

Sales

Digital channels

Education

Post Graduate in any stream

Graduate in any stream

Job description

Job Introduction

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join the IWPB team.

A branch based customer facing role focused on servicing to primarily meet and greet customers upon branch entry and provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels.

Undertake lower risk product sales (up to and including account opening) and use EDRAS sales process to discover more complex customer needs for referral to sales staff and/or branch specialists. Deliver customer service proposition by providing a consistently excellent customer experience and engaging assisting customers to use Digital/self service channels where appropriate.

Principal Responsibilities

1. Engage and Discover Customer Needs on Branch Entry
2. Acquire New to Bank Customers
3. Deliver Service Excellence
4. Promote and deliver Multi-Channel Engagement
5. Support the Branch
6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk

Education Qualifications / Certifications and Requirements

Internal Qualifications/Requirements

• Post Graduate in any stream
• Min 4 years relevant experience
• Graduate in any stream
• Should have completed 12 months in the current role

Additional Notes

• Familiarity with AI-enabled tools is an advantage.
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India