Sr. Associate, Drug & Health Services

disa; Thane; On-site; INR 200,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

DISA Global Solutions is seeking an Administrative Support Associate to assist clients and the collections operations team. You will manage client data, process onsite testing orders, and provide training support related to DISA Works.

Responsibilities include handling phone calls and emails, updating clients on testing programs, scheduling onsite visits, and assisting with daily paperwork as teams return from runs. English proficiency required.

Qualifications

• High school diploma; some college or certification in the medical field preferred.
• Previous experience utilizing customer service skills.
• Prior experience in the drug testing industry.

Responsibilities

• Manages client data and tracks onsite testing needs and related program requirements; enters orders for onsite visits in DISA Works.
• Responds to phone calls and emails and directs to appropriate parties; updates clients with changes; provides information for testing programs and onsite needs; may schedule onsite testing with clients.
• Performs daily paperwork when onsite teams return from runs; may conduct walk-in drug and alcohol screens as needed.
• Performs other related duties as assigned.

Skills

Customer service

Education

High school diploma; some college or certification in medical field

Job description

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.

DISA is proud to be a "Top Workplaces" award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Job Summary

Provides administrative support to clients and collections operations.

Essential Functions

• Manages client data and tracks onsite testing needs as well as other drug testing program requirements and updates. Enters orders for onsite visits in DISA Works. Assists clients with DISA Works training and questions. May work on TNI log.
• Responds to phone calls and emails and directs to the appropriate parties. Responds to client requests and updates clients with changes. Provides clients with additional information for their testing programs and onsite testing needs. May schedule and coordinate onsite testing with clients
• May complete daily paperwork checking and processing as onsite teams return from runs. May perform a few walk-in drug and alcohol screens as needed.
• Performs other related duties as assigned.

Essential Qualifications

• High school diploma; some college or certification in the medical field preferred
• Previous experience utilizing customer service skills
• Prior experience in the drug testing industry

Physical Requirements

• Speak, read and write fluently in English. Sight and hearing. Lift up to 30 lbs.). Ability to climb stairs frequently. DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, caste, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other legally protected status.

Any questions, please contact our DISA Recruiting Team (Careers-India [e-mail] >)