Benefits Administration Services Associate I

Conduent; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Conduent in Hyderabad, India, is hiring for an entry-level role in its business support track. You will perform data organizing and coordination tasks, following established procedures and receiving guidance as needed.

You will handle customer inquiries, document interactions in our case management system, and contribute to meeting call center metrics while growing your skills in a structured environment.

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Ability to work under close supervision within established procedures.
• Capable of documenting interactions clearly in the case management system.

Responsibilities

• Respond to customer inquiries and process transactions as needed.
• Document calls with detailed notes in the case management system.
• Complete callbacks in a timely manner and escalate when appropriate.
• Adhere to call center metrics and guidelines.

Skills

Data organization

Analytical thinking

Coordination

Problem solving

Tools

Case management system

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.

Functional Knowledge

• Basic skillset in a range of processes, procedures, and systems.

Business Expertise

• Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
• Impacts a team through quality of the services and information provided.
• Follows standardized procedures and practices and receives close supervision and guidance.
• For consistency, methods and tasks are described in detail.

Leadership

• Has no supervisory responsibilities.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for the client and end-users.
• Has limited opportunity to exercise discretion.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Responds to open enrollment inquiries.
• Completes transaction(s) related to the customer’s inquiry.
• Documents call by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalating as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.