Sr Advanced Application Engr

Honeywell International Inc.; Bengaluru Urban; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Honeywell International Inc. is seeking an experienced Technical Support professional for its global Critical Process Automation and CPM portfolio.

The role involves providing product and application support to external customers, collaborating with global teams, and contributing to knowledge bases and training materials. The candidate will participate in testing new releases, assist the sales organization with technical issues, and mentor junior engineers while maintaining focus on education

Qualifications

• English fluency required; additional languages are an asset.
• Eight–ten years of relevant experience; familiarity with CPM tools and refinery processes desirable.
• Bachelor’s or Master’s degree in Chemical/Process/Control/Instrumentation Engineering or closely related field.

Responsibilities

• Provide product and application support for external customers and resolve issues with clear communication.
• Collaborate with global team members to share knowledge and best practices.
• Contribute to knowledge base and training materials; support sales with technical guidance.
• Review and test new releases to ensure customer issues are resolved.
• Mentor less experienced teammates and promote strong teamwork processes.

Skills

English fluency

Team collaboration

Education

Bachelor/Master’s in Chemical/Process/Control/Instrumentation Engineering

Tools

CPM tools

Job description

Job Description:

The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 90 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.

This team supports the Honeywell APC and CPM product lines. CPM is used to monitor the performance of regulatory and advanced process control applications. It is used globally by operating companies like Shell, Georgia Pacific, Aramco, ADNOC, Irving Oil and Covestro.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

Responsibilities

• Provide product and application support for external customers
• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Assist the APC/CPM/PBM Team Leader to develop and implement strong teamwork processes and standards
• Share knowledge and best practices within the team.
• Act as a technical mentor for less experienced team members.

POSITIONS SCOPE:

• This is a global position. The scope will cover the global customer base but with a focus on customers in EMEA/AP.
• Travel: 10%, within EMEA/AP region
• No. of direct reports: None

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
• Eight-Ten years relevant experience – use of CPM tools. Ideally some industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
• Fluent in English; additional languages an asset

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.