Sr Advanced Application Engr

Honeywell International Inc.; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Honeywell International Inc. in Bengaluru, India, seeks an experienced engineer for its Technical Support Group within Honeywell Connected Industrial. You will provide product and application support for external customers, work with global teams, and help resolve issues in CPM/APC contexts.

The role offers global exposure, 10% travel, and opportunities to contribute to knowledge sharing and training. A background in chemical/process/control/instrumentation engineering with CPM tools is

Qualifications

• Bachelor or Master’s degree in Chemical/Process/Control/Instrumentation Engineering or closely related field.
• 8–10 years of relevant experience with CPM tools, ideally with refinery/process automation knowledge.
• Fluent in English; additional languages an asset.

Responsibilities

• Provide product and application support for external customers.
• Manage customer problems through effective communication, follow-up, and advocacy within Honeywell.
• Collaborate with team members locally and globally to resolve issues and share best practices.
• Contribute knowledge base and customer newsletter content (text/video).
• Participate in testing/releases to ensure customer issues are resolved.
• Deliver customer training and provide technical support to sales teams.
• Support the APC/CPM/PBM team leader in building strong processes and teamwork.
• Share knowledge and best practices within the team.

Skills

Fluent English

Education

Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering

Tools

CPM tools

Job description

Job Description

The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 90 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.

Job Description

The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 90 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.

This team supports the Honeywell APC and CPM product lines. CPM is used to monitor the performance of regulatory and advanced process control applications. It is used globally by operating companies like Shell, Georgia Pacific, Aramco, ADNOC, Irving Oil and Covestro.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

Responsibilities

• Provide product and application support for external customers
• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Assist the APC/CPM/PBM Team Leader to develop and implement strong teamwork processes and standards
• Share knowledge and best practices within the team.
• Act as a technical mentor for less experienced team members.

Positions Scope

• This is a global position. The scope will cover the global customer base but with a focus on customers in EMEA/AP.
• Travel: 10%, within EMEA/AP region
• No. of direct reports: None

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
• Eight-Ten years relevant experience – use of CPM tools. Ideally some industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
• Fluent in English; additional languages an asset

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.