Sr Advanced Application Engr

Honeywell International Inc.; Hyderabad; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Honeywell International Inc. in Hyderabad seeks a Senior Technical Support Engineer for Honeywell Connected Industrial. You will provide product and application support to a global customer base, focusing on CPM and APC systems, and collaborate with regional and global teams to resolve issues.

The role requires 8–10 years in process/control engineering, CPM tools experience, and fluent English. Travel about 10% within EMEA/AP; opportunity to grow within a global automation leader.

Qualifications

• Eight–ten years of relevant experience using CPM tools in process industries.
• Bachelor or Master in Chemical/Process/Control/Instrumentation Engineering or closely related field.
• Fluent in English; additional languages a plus.

Responsibilities

• Provide product and application support for external customers.
• Manage customer problems with clear communication and timely follow-up.
• Collaborate with global team to solve issues and share knowledge.
• Contribute to Knowledge Base and monthly customer newsletter.
• Participate in testing of new releases to resolve customer issues.
• Deliver customer training and support to the sales organization.
• Assist team leader to implement teamwork processes and standards.
• Share knowledge and mentor less experienced teammates.

Skills

English fluency

CPM tools

Global collaboration

Education

Bachelor/Master in Chemical/Process/Control/Instrumentation Engineering

Tools

CPM tools

Job description

Job Description:

The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 90 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.

This team supports the Honeywell APC and CPM product lines. CPM is used to monitor the performance of regulatory and advanced process control applications. It is used globally by operating companies like Shell, Georgia Pacific, Aramco, ADNOC, Irving Oil and Covestro.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

Responsibilities

• Provide product and application support for external customers
• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Assist the APC/CPM/PBM Team Leader to develop and implement strong teamwork processes and standards
• Share knowledge and best practices within the team.
• Act as a technical mentor for less experienced team members.

Positions Scope

• This is a global position. The scope will cover the global customer base but with a focus on customers in EMEA/AP.
• Travel: 10%, within EMEA/AP region
• No. of direct reports: None

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
• Eight-Ten years relevant experience – use of CPM tools. Ideally some industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
• Fluent in English; additional languages an asset

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.