Sr Advanced Application Engr

Honeywell International, Inc.; Pune District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Honeywell Connected Industrial (HCI) seeks an experienced technical support engineer to service a global customer base, primarily in EMEA/AP regions. You will work with CPM and APC products, provide issue resolution, and contribute to knowledge bases and training.

You will collaborate with worldwide teams, mentor junior staff, and help test new releases while delivering customer training and ensuring high satisfaction. Fluent English required; travel ~10% is expected.

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or related field.
• 8–10 years relevant experience with CPM tools; refinery processes knowledge desirable.
• Fluent in English; additional languages an asset.

Responsibilities

• Provide product and application support for external customers
• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Assist the APC/CPM/PBM Team Leader to develop and implement strong teamwork processes and standards
• Share knowledge and best practices within the team.
• Act as a technical mentor for less experienced team members.

Skills

CPM tools

Process automation

PID control

English fluency

Education

Bachelor's/Master’s in Chemical/Process/Control/Instrumentation Engineering

Tools

CPM tools

Job description

The Technical Support Group in Honeywell Connected Industrial (HCI) is responsible for supporting the customer base worldwide. The team consists of over 90 highly skilled engineers with many years of experience in advanced process technologies, located throughout the world.

This team supports the Honeywell APC and CPM product lines. CPM is used to monitor the performance of regulatory and advanced process control applications. It is used globally by operating companies like Shell, Georgia Pacific, Aramco, ADNOC, Irving Oil and Covestro.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

Responsibilities

• Provide product and application support for external customers
• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
• Participate in review and testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Assist the APC/CPM/PBM Team Leader to develop and implement strong teamwork processes and standards
• Share knowledge and best practices within the team.
• Act as a technical mentor for less experienced team members.

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
• Eight-Ten years relevant experience – use of CPM tools. Ideally some industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
• Fluent in English; additional languages an asset

POSITIONS SCOPE:

• This is a global position. The scope will cover the global customer base but with a focus on customers in EMEA/AP.

• Travel: 10%, within EMEA/AP region

• No. of direct reports: None

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.