Sr Academic Counselor -Study Abroad

upGrad Study Abroad; Hyderabad; On-site; INR 800,000 - 1,400,000; Full time

Job summary

upGrad, a leading EdTech company in India, is hiring a Senior Admission Counsellor for Hyderabad. The role focuses on engaging prospective learners, qualifying leads, and driving interest in upGrad’s programs.

You will schedule Video Counselling sessions, maintain CRM records, and collaborate with admission counsellors to ensure a smooth enrollment journey. The position requires 3+ years in EdTech sales, a graduation, and readiness to work six days a week.

Qualifications

• 3+ years of experience in EdTech sales or related field.
• Experience with studying abroad programs is a plus.
• Minimum 2 years tenure in a single organization.
• Graduation is mandatory.
• Experience with a 6-day work week.
• Currently an individual contributor (IC).
• Proven track record of meeting sales targets.

Responsibilities

• Engage with assigned leads through the auto-dialer system.
• Qualify leads based on interest and eligibility.
• Build rapport and trust through effective communication.
• Schedule Video Counselling sessions with Admission Counsellors.
• Coordinate enrollment journey with learners and counsellors.
• Maintain CRM records of interactions and follow-ups.
• Work towards achieving productivity and revenue targets.

Skills

Verbal communication

Interpersonal skills

Empathy

Persuasion

Lead engagement

MS Office

CRM tools

Time management

Target achievement

Active listening

Education

Graduation

Tools

CRM software

MS Office

Job description

We’re Hiring | Senior Admission Counsellor | Hyderabad

Company: upGrad

Location: Hyderabad

Experience: 3+ years in EdTech Sales

Working Days: Monday – Saturday (6 Days)

Working Hours: 10:00 AM – 8:00 PM

About upGrad

Established in 2015, upGrad is Asia’s largest integrated Learning, Skilling, and Workforce Development company.

We offer programs across high-growth domains such as Data Science, Machine Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship.

Our mission is to create accessible, high-quality learning experiences that empower individuals to achieve their career goals.

? Role Overview

We are looking for a Senior Admission Counsellor who will be responsible for engaging with prospective learners, understanding their requirements, qualifying leads, and creating genuine interest in upGrad’s programs.

You will act as an important link between potential learners and our Admission Counsellors, with a key focus on scheduling Video Counselling (VC) sessions for qualified leads.

? Key Responsibilities

• Engage with assigned leads through the auto-dialer system.
• Qualify leads based on their interest, needs, and eligibility for upGrad’s programs.
• Build rapport and establish trust through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors.
• Coordinate with learners and counsellors to ensure a smooth enrollment journey.
• Maintain accurate records of lead interactions and follow-ups in the CRM.
• Consistently work towards achieving individual productivity and revenue targets.

? Eligibility Criteria

• Minimum 3 years of experience in EdTech Sales.
• Study Abroad experience will be an added advantage.
• Minimum 2 year of tenure in a single organization.
• Graduation is mandatory.
• Prior experience working in a 6-day work week.
• Currently working as an Individual Contributor (IC).
• Proven track record of achieving sales targets.

? Skills Required

• Excellent verbal communication skills with strong English fluency.
• Strong interpersonal and relationship-building skills.
• Ability to understand learner needs with patience and empathy.
• Strong persuasion and influencing skills.
• Ability to effectively engage and convince learners to attend Video Counselling sessions.
• Basic proficiency in MS Office and CRM tools.
• Strong follow-up and time-management skills.
• Target-oriented and result-driven approach.

? Key Performance Indicators

• Minimum 300 minutes of talk time per day.
• Schedule/book 5 Video Counselling sessions per day.
• Connect with a minimum of 80% of assigned leads daily.
• Consistently meet and exceed weekly revenue targets.

Note: KPIs are indicative and may vary based on the business vertical.

? Why Join upGrad?

Global Reach, Local Impact: Be part of a diverse global team with 25+ offices, 5,100+ professionals, and 10+ million learners across 70+ countries.

? Award-Winning Organization: upGrad has been recognized among LinkedIn’s Top Startups in India and has received several prestigious industry recognitions.

? Growth Opportunities: Work in a fast-paced environment with opportunities for continuous learning, professional development, and career growth.