Splunk Developer(ITSI )

Tata Consultancy Services; Hyderabad, Chennai District, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services in Hyderabad, India seeks an experienced Splunk ITSI Administrator to manage and optimize our Splunk ITSI environment. You will develop dashboards, alerts, and reports that provide visibility into the health and performance of critical IT services, collaborating with IT teams to deliver real-time insights.

The role requires 5+ years in Splunk ITSI, strong scripting skills in Python/Bash, and a solid understanding of IT infrastructure and data ingestion.

Qualifications

• Experience in implementing service monitoring for complex systems using Splunk ITSI.
• 5+ years as Splunk Administrator focusing on ITSI.

Responsibilities

• Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.
• Develop ITSI service models, KPIs, and glass tables to monitor health of key IT services.
• Migrate dashboards and alerting from Enterprise Splunk to ITSI.
• Collaborate with IT teams to design dashboards, alerts, and reports for real-time insights.
• Enable auto-ticketing into Helix using NEAP.
• Troubleshoot ITSI-related issues and integrations.
• Optimize data ingestion and indexing for performance.
• Monitor system capacity, security, and provide proactive improvements.
• Provide end-user training and support for ITSI usage.
• Stay updated with Splunk features and best practices.

Skills

Splunk ITSI monitoring

Splunk Administration

Python scripting

Bash scripting

IT infrastructure knowledge

Data ingestion

Communication skills

Education

Bachelor's degree in CS/IT or related field

Tools

Splunk ITSI

Python

Bash

Job description

Role & responsibilities

As a Splunk ITSI Admin at TCS for an industry leading client, you will be responsible for managing and optimizing our Splunk ITSI environment to ensure it supports the needs of our IT operations and business stakeholders. You will work closely with IT teams to develop and maintain dashboards, alerts, and reports that provide visibility into the health and performance of critical IT services.

Desired Competencies (Technical/Behavioral Competency)

Must Have**

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience

• Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI.
• Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong understanding of Splunk architecture, data ingestion, and indexing.
• Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables.
• Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks.
• Familiarity with IT infrastructure and operations, including servers, networks, and applications.
• Strong problem-solving skills and the ability to work independently and in a team environment.
• Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications:

• Splunk Certified Admin or Splunk Certified ITSI Specialist certification.
• Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities

• Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.
• Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.
• Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI
• Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability.
• Enable auto-ticketing into helix ticketing platform using NEAP
• Troubleshoot and resolve issues related to Splunk ITSI and associated integrations.
• Implement best practices for data ingestion, indexing, and storage to ensure optimal performance.
• Monitor system performance, capacity, and security, and take proactive measures to address potential issues.
• Provide training and support to end-users on how to effectively use Splunk ITSI.
• Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.