Splunk Administrator - Hyderabad

Cloudxtreme; Hyderabad; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Cloudxtreme is seeking a skilled Splunk Ops Engineer to join our TechOps team in Hyderabad. You will execute production changes per runbooks, use ServiceNow workflows to track changes, and ensure compliance during every deployment.

The role requires 3–6 years of Splunk experience, familiarity with ITSI (optional), and strong English communication. You will maintain runbooks and support 24x7 operations while ensuring traceability and rollback readiness.

Qualifications

• Must have 3–6 years in Splunk administration, engineering, or support.
• Experience with ServiceNow workflows.
• Proficient in Splunk Search, Dashboards, ITSI (optional), troubleshooting and maintaining systems.
• Familiarity with working in a compliance-driven engagement model.

Responsibilities

• Execute change requests per Splunk TechOps runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets to track and execute changes.
• Review and validate proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks.

Skills

Splunk proficiency

Orchestration tools

Cloud & operating systems

Incident handling

Process & runbook usage

Communication (English)

Support model (24x7)

Documentation

Tools

Puppet

ServiceNow

Splunk

Job description

Role Requirements

• Splunk Proficiency - Proficient in Splunk's architecture, query language, and best practices, including monitoring, troubleshooting, and maintaining systems. Ability to identify and resolve issues, analyse complex problems, and understand system behaviour at scale.
• Orchestration Tools - Puppet (preferred), or similar automation tools
• Cloud & Operating system - AWS & Linux/Windows
• Incident Handling - Assist in root cause analysis and change-related escalations
• Process & Runbook Usage - Must follow documented change processes and control gates strictly
• Communication Good English verbal and written proficiency
• Support Model – 24x7
• Documentation - Update runbooks with rollback/validation steps; maintain versioned histories

Experience -

• 3–6 years in Splunk administration, engineering, or support
• ServiceNow workflows
• Splunk Search, Dashboards, ITSI (optional), troubleshooting, and maintaining systems
• Familiar with working in a compliance-driven engagement model

Key Responsibilities:

• Execute change requests as per Splunk TechOps runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets for tracking and executing changes.
• Review and validate proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks.
• Follow second-person review protocols and maintain documentation per guidelines.
• Provide ad hoc reporting and support customer escalations or incident investigations.
• Update and maintain supplier engineering runbooks with clear rollback instructions.
• Track KPIs and SLAs including successful execution rates of approved changes.
• Execute production-grade changes via ServiceNow

Preferred Certifications

• Splunk Core Certified Admin / Power User
• ITIL Foundation (for change process understanding)
• Puppet/Ansible certification (desirable)