Specialist Systems Integration & AI Billing Operations / Billing Platforms / Revenue Assurance / Workflow Automation

AT&T; Gurugram District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

AT&T in Gurgaon, India is seeking a detail-oriented specialist to support billing governance and revenue assurance across telecom products and enterprise services.

You will validate contract inputs, product attributes, billing triggers, and invoice readiness, using workflow tools and analytics to identify exceptions and leakage risks while driving governance and operational excellence.

Qualifications

• 5+ years of telecom billing operations, revenue assurance, invoice validation, reconciliation, vendor management, systems integration, or operational governance.
• Strong understanding of: Billing lifecycle and billing triggers; Invoice validation and dispute management; Revenue assurance concepts and leakage prevention; Vendor/OEM contract inputs and commercial terms.
• Experience with workflow tools, dashboards, and reporting platforms.
• Strong analytical, problem-solving, documentation, and stakeholder management skills.

Responsibilities

• Support billing readiness, billing setup validation, reconciliation activities, and issue resolution.
• Ensure accurate billing setup aligned to product, contract, and customer requirements.
• Drive timely billing activation and closure through workflow tracking.
• Review orders, contracts (vendor/OEM), commercial terms, and product attributes to ensure contract-to-billing alignment.
• Validate billing conditions including start dates, rate plans, charge attributes, and account structures.
• Support alignment between contract inputs and downstream billing outputs.
• Execute billing quality checks and support revenue assurance controls.
• Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes.
• Identify and mitigate revenue leakage risks and control gaps.
• Leverage automation tools, anomaly detection, dashboards, and analytics outputs.
• Improve invoice accuracy, exception prioritization, and revenue visibility.
• Support AI-driven insights for proactive billing governance and monitoring.
• Collaborate with Billing, Finance, Product, Operations, Technology, and vendors/OEMs.
• Drive resolution of billing gaps, pending triggers, and assurance issues.
• Coordinate day-to-day governance activities across business and operational teams.
• Maintain trackers, dashboards, and documentation for leadership visibility.
• Support reporting on billing accuracy, leakage risks, exceptions, and issue status.
• Prepare analysis, governance materials, and stakeholder updates.
• Independently coordinate discussions and drive issue resolution in the absence of senior team members.

Skills

Billing governance & operations

Revenue assurance & leakage control

Contract-to-billing alignment

Invoice validation & exception mgmt

Billing reconciliation

Analytics & automation tools

Governance reporting

Stakeholder & vendor management

Tools

Workflow tools

Dashboards

Reporting platforms

Job description

R-116671 – Specialist Systems Integration

AI-enabled Billing Governance & Revenue Assurance

Role Overview

We are looking for a detail-oriented and analytically strong professional to support billing governance and revenue assurance operations across telecom products and enterprise services.

This role focuses on ensuring accurate and timely billing by validating contract inputs, product attributes, billing triggers, invoice readiness, and revenue controls. The individual will leverage workflow tools, analytics, automation-enabled controls, and system-driven insights to proactively identify billing exceptions, revenue leakage risks, and process gaps while supporting governance and operational excellence.

Key Responsibilities

Billing Governance & Execution

• Support billing readiness, billing setup validation, reconciliation activities, and issue resolution.
• Ensure accurate billing setup aligned to product, contract, and customer requirements.
• Drive timely billing activation and closure through workflow tracking.

Contract-to-Billing Alignment

• Review orders, contracts (vendor/OEM), commercial terms, and product attributes.
• Validate billing conditions including start dates, rate plans, charge attributes, and account structures.
• Support alignment between contract inputs and downstream billing outputs.

Revenue Assurance & Invoice Validation

• Execute billing quality checks and support revenue assurance controls.
• Analyze billing exceptions, invoice discrepancies, under/over-billing, and disputes.
• Identify and mitigate revenue leakage risks and control gaps.

Analytics, Automation & Insights

• Leverage automation tools, anomaly detection, dashboards, and analytics outputs.
• Improve invoice accuracy, exception prioritization, and revenue visibility.
• Support AI-driven insights for proactive billing governance and monitoring.

Stakeholder & Vendor Coordination

• Collaborate with Billing, Finance, Product, Operations, Technology, and vendors/OEMs.
• Drive resolution of billing gaps, pending triggers, and assurance issues.
• Coordinate day-to-day governance activities across business and operational teams.

Governance, Reporting & Operational Support

• Maintain trackers, dashboards, and documentation for leadership visibility.
• Support reporting on billing accuracy, leakage risks, exceptions, and issue status.
• Prepare analysis, governance materials, and stakeholder updates.
• Independently coordinate discussions and drive issue resolution in the absence of senior team members.

Required Qualifications

• 5+ years of experience in telecom billing operations, revenue assurance, invoice validation, reconciliation, vendor management, systems integration, or operational governance.
• Strong understanding of:
  • Billing lifecycle and billing triggers
  • Invoice validation and dispute management
  • Revenue assurance concepts and leakage prevention
  • Vendor/OEM contract inputs and commercial terms
• Experience with workflow tools, dashboards, and reporting platforms.
• Strong analytical, problem-solving, documentation, and stakeholder management skills.

Preferred Qualifications

• Experience with AI/automation-enabled billing controls and analytics tools.
• Exposure to enterprise telecom products and services.
• Familiarity with billing systems, OSS/BSS platforms, workflow tools, and revenue assurance processes.
• Experience supporting governance, audit readiness, or process improvement initiatives.

Key Skills

• Billing Governance & Operations
• Revenue Assurance & Leakage Control
• Contract-to-Billing Alignment
• Invoice Validation & Exception Management
• Billing Reconciliation
• Analytics & Automation Tools
• Governance Reporting
• Stakeholder & Vendor Management

Impact Measures

• Improved billing accuracy and invoice quality.
• Reduction in billing gaps, disputes, and revenue leakage risks.
• Enhanced visibility through dashboards, analytics, and reporting.
• Faster identification and resolution of billing exceptions.
• Strong governance discipline, operational consistency, and revenue assurance outcomes.

Weekly Hours: 40

Time Type: Regular

Location: Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.