Specialist - Site Operations

Mahindra Logistics; Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

RIVIGO is seeking a City Operations Manager for its Employee Transport Business in Mumbai. The role involves managing city-level B2B operations while ensuring strong financial performance and high customer satisfaction through efficient processes. You will lead teams, manage vendors, and drive technology adoption.

Ideal candidates should have experience in logistics or transport operations, with strong skills in customer handling and stakeholder management.

Qualifications

• Experience in city or regional operations within employee transport, logistics, or mobility services.
• Strong customer handling and stakeholder management skills.
• Ability to lead teams and manage multiple vendors.
• Comfort with technology-driven operations and digital processes.

Responsibilities

• Manage city-level B2B operations for employee transport services.
• Ensure smooth daily operations adhering to SLAs.
• Lead strategic initiatives for EV fleet operations.
• Drive customer satisfaction through effective service delivery.
• Ensure adoption of e-billing and operational systems.
• Manage and develop operations teams and vendors.
• Coordinate with internal stakeholders for compliance requirements.

Skills

Experience in city operations

Customer handling skills

Vendor management

Technology-driven operations

Job description

Job Purpose

To manage end-to-end city operations for Employee Transport Business in Mumbai, ensuring strong financial performance, high customer satisfaction, efficient operations, technology adoption, and people development in line with Mahindra Logistics standards.

Key Responsibilities

• Manage city-level B2B operations, revenue, and margins for employee transport services.
• Ensure smooth daily operations, adherence to SLAs, and control of trip delays and deviations.
• Lead strategic initiatives, including deployment and operations of EV fleet.
• Drive customer satisfaction through effective service delivery and issue resolution.
• Ensure adoption of technology-enabled processes, including e-billing and operational systems.
• Manage and develop operations teams and vendors, with focus on safety, compliance, and diversity.
• Coordinate with internal stakeholders for finance, technology, HR, and compliance requirements.

Skills & Experience

• Experience in city or regional operations within employee transport, logistics, or mobility services.
• Strong customer handling and stakeholder management skills.
• Ability to lead teams and manage multiple vendors.
• Comfort with technology-driven operations and digital processes.