Specialist - Service Delivery

Automatic Data Processing, Inc.; Chennai; On-site; INR 450,000 - 650,000; Full time

Job summary

ADP is hiring a Specialist - Service Delivery in Chennai. You will join the implementation team to onboard new clients, ensuring products and services meet client expectations. You will deliver payroll outputs accurately and on time per the project plan and ADP training guidelines.

The role emphasizes error-free data handling, SLA adherence, and effective communication with clients while maintaining information security and confidentiality throughout the payroll process.

Qualifications

• Education: Degree in Management or Business Administration
• Experience: 3+ years in payroll processing
• Proficient in MS Word and Excel
• Strong written and verbal communication skills
• Familiar with payroll software
• Attention to detail

Responsibilities

• Inputs all data received from client in the format required by software
• Processes deliverables as per the SLA with the client
• Responsible for error free delivery; adheres to policies
• Ensures all payroll related reports are prepared on time
• Prepares documents for handover to Service team
• Responds to client queries; maintains confidentiality
• Follows information security policies and standards

Skills

Payroll processing

MS Word

MS Excel

Communication skills

Documentation

Payroll software

Attention to detail

Education

Degree in Management/Business Admin

Job description

ADP is hiring Specialist - Service Delivery

• Do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the “L” word and it’s that serious.)
• Are you an Idea catalyst, Out-of-the-box thinker who transforms problems into solutions, ideas into action, plans into results?
• Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

If this sounds like you, then #HelloWork! This is just the opportunity you’ve been waiting for.

First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We’re changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success.

Your role: Imagine yourself as part of the “new client welcome committee” …but with a twist. On our implementation team, you'll onboard new clients and get them comfortable using our products and services. The goal is simple: Make sure our products and services deliver and exceed client expectations. We’re with you every step of the way through our award-winning training programs and world-class service guidelines. As a Process Executive, you will be responsible for error free timely and timely delivery of payroll outputs to clients as per clients’ requirement within the stipulated time as per the overall project plan.

What you’ll do:

• Inputs all data received from client in the format required by software
• Processes deliverables as per the SLA agreed with the client
• Responsible for error free delivery Adheres to all policies and procedures
• Ensures that all payroll related reports are prepared on time and executed
• Ensures that all related document preparing for Handover to Service team
• Respond for any queries raised by the client employeesMaintaining confidentiality and integrity of information at all times.
• Ensuring they are familiar with and comply with information security policies and standards that relate to their work.

Qualifications you’ll need:

Education: Degree in Management or Business Administration

Experience:

• Minimum 3+ years in payroll processing or statutory compliance
• Competent in MS Word / Excel
• Knowledge in preparing concise document.
• Excellent verbal and written communication skills as well as strong presentation and interpersonal skills.
• Knowledge in Payroll Software
• Practice attention to details

Bonus points if you have these:

• Learn quickly and take ownership of responsibilities
• Motivated self-starter with effective time management skills
• Ability to work independently, as well as being a collaborative team member

If you’ve made it down this far, we have to ask: What are you waiting for?

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.