Specialist - SCM - Logistics Support 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Genpact in Bengaluru (India) seeks a Specialist - SCM with focus on Customs & Documentation to manage end-to-end declarations and export documents for UK and DE shipments. You will coordinate with factories, logistics, planning, and procurement to ensure audit-proof processes and timely document delivery.

Role requires strong Excel skills, English communication, and a Bachelor’s degree, with a potential bilingual advantage for EU languages.

Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.
• Strong Excel skills.
• Basic to working knowledge of customs processes.
• Good communication in English - both oral and written; able to communicate effectively with all levels of management and peers.
• University degree (minimum Bachelor).
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Responsibilities

• Prepare and file UK & DE export declarations.
• Prepare and file transit documents for UK exports.
• Prepare and file Supplementary Declarations for UK imports.
• Monitor shipment progress and resolve any customs documentation issues that arise.
• Control proofs of exit and liaise directly with Customs Authorities.
• Manage and control customs declarations from a legal and compliance perspective (audit-proof).
• Act as first point of contact for customs-related issues for factories, logistics, planning, procurement, and customs teams.
• Perform data quality checks on all submitted declarations.
• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
• Share digital and paper documents with clients in a timely manner.
• Ensure documents are ready and accurate ahead of shipment deadlines.
• Ensure secure storage of documentation and its availability for audits.
• Ensure correct priority is given to transport based on customer service needs.
• Carry out ad-hoc activities related to customs and documentation processes.
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Skills

English communication

Time management

Problem-solving

Planning

Self-motivated

Education

Bachelors - Business Administration

Bachelors - Industrial Engineering

Bachelors - Logistics

Bachelors - Supply Chain Management

Masters - Operations Management

Tools

SAP

SAP GTS

Job description

Specialist - SCM - Logistics Support

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook.

Job Description

Responsibilities: Customs & Documentation Specialist Process Associate / Senior Process Associate - Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods.

The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams.

Key Responsibilities

Customs Declarations

• Prepare and file UK & DE export declarations.
• Prepare and file transit documents for UK exports.
• Prepare and file Supplementary Declarations for UK imports.
• Monitor shipment progress and resolve any customs documentation issues that arise.
• Control proofs of exit and liaise directly with Customs Authorities.
• Manage and control customs declarations from a legal and compliance perspective (audit-proof).
• Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams.
• Perform data quality checks on all submitted declarations.

Shipping & Export Documentation

• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
• Share digital and paper documents with clients in a timely manner.
• Ensure documents are ready and accurate ahead of shipment deadlines.
• Ensure secure storage of documentation and its availability for audits.
• Ensure correct priority is given to transport based on customer service needs.
• Carry out ad-hoc activities related to customs and documentation processes.
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Shift & Coverage (entry-level roles)

• 24/7 shift working pattern.
• Stand-by duty during post-working hours (nights and weekends), as required by role level.

Minimum Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.
• Strong Excel skills.
• Basic to working knowledge of customs processes.
• Good communication in English - both oral and written; able to communicate effectively with all levels of management and peers.
• Organizational awareness and good skills in planning own workload.
• University degree (minimum Bachelor).
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Preferred Qualifications / Skills

• Knowledge of SAP & SAP GTS - an advantage.
• Self-motivated and independent personality with strong problem-solving skills.
• Good understanding of supply chain and supply planning business drivers.
• Well-developed interpersonal and communication skills.
• Ability to work under time pressure and quickly set priorities.
• Another European language is an asset.
• Experience in supply planning or logistics is an asset.
• Advanced MS Excel.
• For Team Leader track: minimum 2 years' experience in team management.

Qualifications

• Bachelors - Business Administration
• Bachelors - Industrial Engineering
• Bachelors - Logistics
• Bachelors - Supply Chain Management
• Masters - Operations Management

Certifications

• BUILD- SOURCE TO PAY /SAP ARIBA - GenpactGenpact, Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Chartered Institute of Procurement and Supply (CIPS - UK and India) - Chartered Institute of Procu