Specialist QA

EGC Global Services; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

EGC Global Services seeks a quality-focused Specialist-QA to audit transactions, emails, and work samples, ensuring adherence to quality standards. You will document issues, perform RCA, and drive improvements across processes with data-driven QA reporting.

The role emphasizes collaboration with operations, maintaining SOPs, and conducting regular SOP audits to ensure accuracy and compliance.

Qualifications

• Bachelor's degree in any discipline.
• 3+ years of experience in Quality Assurance or audit roles.
• Strong attention to detail and analytical skills.
• Good communication skills both verbal and written.
• Proficiency in Microsoft Excel, data analysis, and QA reporting tools.
• Familiarity with Six Sigma, Lean, Kaizen, and other RCA tools.
• Experience in QA projects using QC tools is an added advantage.
• Knowledge of Procurement is a plus.
• Certification in Quality Management or Six Sigma (Yellow/Green Belt) preferred.

Responsibilities

• Conduct audits of transactions, emails, and work samples to ensure quality requirements are met.
• Document errors, provide feedback, and maintain up-to-date quality documentation.
• Perform Root Cause Analysis (RCA) and identify improvement opportunities.
• Suggest process improvements and training plans based on RCA findings.
• Analyze data using graphs and trends to prepare QA reports.
• Collaborate with operations teams to address quality issues and implement improvements.
• Maintain and update SOP documentation.
• Conduct regular SOP audits to ensure compliance and accuracy.

Skills

Transactional Audits

Root Cause Analysis (RCA)

Data Analysis Reporting

Documentation SOP Management

Attention to Detail

Team Collaboration

Communication Skills

Education

Bachelor's degree

Tools

Microsoft Excel

QA Reporting Tools

Job description

Job Summary

The Specialist-QA will be responsible for ensuring quality standards across processes by conducting audits, identifying gaps, and driving continuous improvement through Root Cause Analysis (RCA) and data-driven insights.

Key Competencies

• Transactional Audits
• Root Cause Analysis (RCA)
• Data Analysis Reporting
• Documentation SOP Management
• Microsoft Excel
• QA Reporting Tools
• Attention to Detail
• Team Collaboration
• Communication Skills

Responsibilities

• Conduct audits of transactions, emails, and work samples to ensure quality requirements are met
• Document errors, provide feedback, and maintain up-to-date quality documentation
• Perform Root Cause Analysis (RCA) and identify improvement opportunities
• Suggest process improvements and training plans based on RCA findings
• Analyze data using graphs and trends to prepare QA reports
• Collaborate with operations teams to address quality issues and implement improvements
• Maintain and update SOP documentation
• Conduct regular SOP audits to ensure compliance and accuracy

Specific Job Requirements

• Bachelor's degree in any discipline
• 3+ years of experience in Quality Assurance or audit roles
• Strong attention to detail and analytical skills
• Good communication skills both verbal and written
• Proficiency in Microsoft Excel, data analysis, and QA reporting tools
• Familiarity with Six Sigma, Lean, Kaizen, and other RCA tools
• Experience in QA projects using QC tools is an added advantage
• Knowledge of Procurement is a plus
• Certification in Quality Management or Six Sigma (Yellow/Green Belt) preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.