Quality Analyst

SPECTRAFORCE; Mohali; On-site; INR 550,000 - 800,000; Full time

Job summary

SPECTRAFORCE is seeking a detail-oriented Quality Analyst to support operations in Mohali. The role focuses on monitoring, evaluating, and enhancing delivery quality through audits and data-driven improvement initiatives.

You will develop dashboards, report performance, and collaborate with stakeholders to ensure adherence to standards, SLAs, and regulatory guidelines. Night shifts may be required in a dynamic environment.

Qualifications

• Graduate in any discipline.
• 2 years of experience in Quality Assurance, audit and coaching.
• Excellent written and verbal communication skills.
• High proficiency in MS Excel.
• Attention to detail with analytical and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Open to working night shifts.

Responsibilities

• Conduct end-to-end quality audits to ensure adherence to defined quality standards and SLAs.
• Deliver feedback and coaching input in accordance to organization standards and policies.
• Identify gaps, emerging trends, and improvement opportunities from audit findings, and develop effective, actionable solutions.
• Develop and maintain quality dashboards, scorecards, and performance reports.
• Collaborate with stakeholders to drive quality improvement initiatives.
• Consistently achieve business targets while maintaining high standards of audit quality.
• Ensure compliance with client guidelines, regulatory standards, and internal audit frameworks.
• Participate in calibration sessions to ensure consistency and standardization in quality evaluation.

Skills

Communication skills

MS Excel

Attention to detail

Analytical能力

Multitasking

Night shift

Education

Graduate in any discipline

Tools

Lean

Six Sigma

Job description

Seeking a detail-oriented and data-driven Quality Analyst to support our operations. This role is responsible for monitoring, evaluating, and enhancing delivery quality through structured audits, actionable insights, and continuous improvement initiatives.

Key Responsibilities:

• Conduct end-to-end quality audits to ensure adherence to defined quality standards and SLAs
• Deliver feedback and coaching input in accordance to organization standards and policies.
• Identify gaps, emerging trends, and improvement opportunities from audit findings, and develop effective, actionable solutions.
• Develop and maintain quality dashboards, scorecards, and performance reports.
• Collaborate with stakeholders to drive quality improvement initiatives.
• Consistently achieve business targets while maintaining high standards of audit quality.
• Ensure compliance with client guidelines, regulatory standards, and internal audit frameworks.
• Participate in calibration sessions to ensure consistency and standardization in quality evaluation.

Required Knowledge, Skills, and Experience:

• Graduate in any discipline.
• 02 years of experience in Quality Assurance, audit and coaching.
• Excellent written and verbal communication skills.
• High proficiency in MS Excel.
• Attention to detail with analytical and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Open to working night shifts.

Preferred Skills:

• Basic knowledge of BPI tools (Lean, Six Sigma) and quality improvement practices.