Call Centre

Sundaram Finance Limited; Chennai District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Sundaram Finance Limited in Chennai is seeking a QA/QC professional to ensure compliance with ISO 9001, CMMI, and Six Sigma frameworks across software/product development, and to drive quality through data-driven insights. You will handle audits, CAPA, root cause analysis, and quality reporting, with a focus on reducing defects, improving process compliance, and timely corrective actions.

The role requires strong analytical skills, stakeholder management, and ability to interpret technical

Qualifications

• Minimum 3 years in QA/QC in software/product development.
• Knowledge of SDLC/PDLC methodologies.
• Ability to interpret technical specifications.
• Experience in internal/external audits.
• Strong analytical skills and data-driven mindset.
• Familiarity with Six Sigma / Lean concepts.
• Excellent communication and stakeholder management.
• CAPA methodologies and root cause analysis expertise.

Responsibilities

• Ensure compliance with defined quality standards and audit readiness.
• Monitor audit success rate and reduce major non-conformities.
• Track and improve compliance score and defect leakage reductions.
• Ensure timely identification of deviations and corrective action turnaround.
• Maintain accuracy and completeness of quality reports and documentation.
• Drive data-driven improvements and QMS documentation.
• Coordinate with stakeholders for RCA, CAPA, and audit readiness.

Skills

ISO 9001

CMMI

Six Sigma

SPC

QMS documentation

Process documentation

Audit handling

Quality planning

Data analysis

Root Cause Analysis

CAPA

KPI reporting

Tools

RCA tools (5 Whys, Fishbone)

SPC software/tools

Job description

Position description:

• Compliance with defined quality standards
• Audit success rate
• Zero major non-conformities
• Audits completed as per schedule
• Reduction in audit observations
• Compliance score improvement
• Reduction in defect leakage
• Timely identification of deviations
• Corrective action turnaround time
• Accuracy of quality reports
• Data-driven improvements implemented
• Issue resolution time
• Reduction in recurring defects
• Documentation completeness
• Audit-ready documentation availability
• QMS compliance level
• Successful certification audits
• CAPA closure within SLA
• Recurrence rate reduction
• Training completion rate
• Improved process compliance
• Process improvement metrics
• Defect reduction percentage

Primary Responsibilities:

• Knowledge: ISO 9001, CMMI, Six Sigma, SPC, QMS frameworksSkills: Process documentation, audit handling, quality planningExperience: Minimum 3 years in QA/QC in software/product developmentKnowledge of SDLC/PDLC methodologiesAbility to interpret technical specificationsExperience in internal/external audits.Root Cause Analysis (RCA), CAPA methodologiesProcess monitoring toolsData analysis capabilityStrong analytical skillsExperience with quality metrics & reportingKnowledge of SPC techniquesStrong communication skillsStakeholder managementConflict resolution abilityDocumentation standards knowledgeReport preparation skillsQMS documentation experienceKnowledge of QMS implementation lifecycleExposure to ISO certification processesRCA tools (5 Whys, Fishbone)Risk assessment knowledgeTraining facilitation skillsKnowledge of quality standardsSix Sigma / Lean concepts preferred