Specialist Local IT Services IN/PK

Henkel GCC; Navi Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Diverse national and international成长机会

Global wellbeing standards with health

Gender-neutral parental leave

Employee Share Plan with Henkel shares

Group Medical Insurance covering self,

Life insurance

OPD policy INR 30,000

Job summary

Henkel GCC in Navi Mumbai seeks an IT Service Manager to oversee end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers and corporate offices. You will manage end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring SLAs, KPIs and high service availability.

The role focuses on continuous improvement, security compliance, and coordination with OT teams to support plant expansions and factory digitalization, aiming

Qualifications

• 8+ years in IT operations and service delivery.
• Bachelor’s degree in information technology / computer science or Diploma.
• Cloud certifications and Information Security certifications preferred.
• Experience in IT infrastructure and applications support.

Responsibilities

• Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices.
• Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations.
• Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction.
• Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement.
• Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations.
• Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits.
• Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization.
• Ensure compliance with IT policies, procedures, security standards, and regulatory requirements.
• Support plant expansions, automation, and factory digitalization initiatives.
• Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience.

Skills

IT operations

Service delivery

ITIL

Vendor management

Cloud certifications

Information security

Education

B.Tech/BE IT CS

Diploma

Job description

About this Position: The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement.

About this Position: The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement.

What you´ll do:

• Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices
• Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations
• Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction
• Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement
• Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations
• Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits
• Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization
• Ensure compliance with IT policies, procedures, security standards, and regulatory requirements
• Support plant expansions, automation, and factory digitalization initiatives
• Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience

Requirements

• Minimum 8 years of work experience in IT operations and service delivery
• Bachelor’s degree in information technology / computer science / Diploma
• Cloud certifications, ITIL Certifications, Information Security Certifications
• Experience in IT infrastructure, IT applications support and service delivery etc

Some perks of joining Henkel:

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

About Henkel

Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to do. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.