Specialist Local IT Services IN/PK

Henkel; Navi Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Growth opportunities

Wellbeing programs

Parental leave

Employee share plan

Medical Insurance

Life insurance

OPD coverage

Job summary

Henkel is seeking an IT Service Manager to lead end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices in Navi Mumbai. You will manage service desk, infrastructure, applications, and on-site support while ensuring SLAs, KPIs, and high service quality.

The role requires 8+ years in IT operations with cloud, ITIL, and information security certifications, and experience in vendor management and regulatory compliance.

Qualifications

• Minimum 8 years of work experience in IT operations and service delivery.
• Bachelor’s degree in information technology / computer science / Diploma.
• Cloud certifications, ITIL Certifications, Information Security Certifications.
• Experience in IT infrastructure, IT applications support and service delivery.

Responsibilities

• Oversee end-to-end IT service delivery across plants, warehouses, R&D centers and corporate offices.
• Manage service desk, end-user support, IT infrastructure, applications and on-site operations.
• Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction.
• Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement.
• Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations.
• Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits.
• Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization.
• Ensure compliance with IT policies, procedures, security standards, and regulatory requirements.
• Support plant expansions, automation and factory digitalization initiatives.
• Drive proactive improvements to enhance service availability and end-user experience.

Skills

IT operations

Service delivery

Vendor management

Education

Cloud certifications

ITIL certifications

Information security certifications

Tools

IT service management tools

Job description

About this Position:

The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement.

What you´ll do:

• Manage end-to-end IT service delivery across manufacturing plants, warehouses, R&D centers, and corporate offices
• Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations
• Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction
• Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement
• Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations
• Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits
• Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization
• Ensure compliance with IT policies, procedures, security standards, and regulatory requirements
• Support plant expansions, automation, and factory digitalization initiatives
• Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience

What makes you a good fit:

• Minimum 8 years of work experience in IT operations and service delivery
• Bachelor’s degree in information technology / computer science / Diploma
• Cloud certifications, ITIL Certifications, Information Security Certifications
• Experience in IT infrastructure, IT applications support and service delivery etc

Some perks of joining Henkel:

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.