Specialist—Information Developer / Technical Writer

Nasdaq; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Nasdaq in Mumbai is seeking an Information Developer Specialist to lead Information Development. This role involves managing Help Center release activities and ensuring high-quality delivery of product information.

The specialist will coordinate with local teams and work independently while bringing structure to complex tasks. Candidates should have an engineering degree, experience in technical writing, and excellent English skills.

Preferred qualifications include experience with authoring tools and in financial technology. Nasdaq values diversity and is an equal opportunity employer.

Qualifications

• Experience in technical writing, information development, or a similar role in a software environment.
• Ability to work independently and bring structure to complex, fast-moving work.
• Experience improving existing processes, methods, or content workflows.

Responsibilities

• Own Help Center Release Management activities and ensure high-quality, on-time delivery of product information.
• Support day-to-day guidance, review, and local team coordination in Mumbai.
• Partner closely with developers, business analysts, product teams to create, update, and improve Help Center articles.

Skills

Technical writing

Stakeholder management

Teamwork

Excellent written and spoken English

Education

Engineering degree or equivalent technical background

Tools

XML-based authoring tools

MadCap Flare

Git

Jira

Job description

Information Developer Specialist – Technical Writing & Help Center Release Management

Nasdaq Technology is seeking an Information Developer Specialist to lead Information Development in the Mumbai technology center in India. This role serves as the Mumbai location lead for Information Development, establishing team practices, collaboration, onboarding, and acting as a bridge between Mumbai and the wider team. The specialist will own day‑to‑day work and manage Help Center release activities.

Role Responsibilities

• Own Help Center Release Management activities and ensure high‑quality, on‑time delivery of product information.
• Support day‑to‑day guidance, review, and local team coordination in Mumbai.
• Plan for upcoming releases, update Jiras, review scope from junior team members, and approve for delivery.
• Partner closely with developers, business analysts, product teams to create, update, and improve Help Center articles and other content.
• Work in structured authoring and version‑controlled environments.

Minimum Qualifications

• Engineering degree or equivalent technical background.
• Experience in technical writing, information development, or a similar role in a software environment.
• Excellent written and spoken English.
• Ability to work independently and bring structure to complex, fast‑moving work.
• Excellent judgment in turning technical input into useful, concise, user‑focused information.
• Experience improving existing processes, methods, or content workflows.
• Strong stakeholder management and teamwork skills.
• Confidence to guide others informally and help establish a strong local team environment.

Preferred Qualifications

• Experience writing product information for online delivery through Help Centers or self‑service portals.
• Experience with XML‑based authoring tools such as MadCap Flare, Git, Jira, or similar tools.
• Experience in financial technology, especially trading systems or capital markets.
• Experience working in agile product organizations.
• Familiarity with information architecture, structured content, analytics, or content design for digital user experiences.

Equal Opportunity Statement

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.