Specialist II, End-User Support

Amerisource Bergen; Pune District; On-site; INR 520,000 - 780,000; Full time

Job summary

Cencora is seeking an IT Operations professional to diagnose and resolve moderately complex incidents, configure devices, provision software, and manage access setup. You will document steps and outcomes, identify recurring issues, and propose improvements to reduce repeats.

Strong communication is essential to maintain a positive end-user experience. Ideal candidates have a bachelor’s degree in a related field and 2+ years in IT operations or infrastructure support, with relevant certifications

Qualifications

• Bachelor's degree in information technology, computer science, information systems, business administration, engineering, or a related field, or equivalent experience required.
• 2+ years of experience in IT operations, systems administration, infrastructure support, or a related field required.
• Certification in IT operations, systems administration, CompTIA Server+, ITIL Foundation, or equivalent role relevant certification preferred.

Responsibilities

• Diagnoses and resolves moderately complex hardware, software, application, and connectivity incidents for end users, applying established troubleshooting procedures and escalating issues that exceed defined scope.
• Fulfils service requests including device configuration, software provisioning, access setup, and peripheral installation accurately and within service level expectations.
• Documents incident details, troubleshooting steps, and resolution outcomes in the service management system to maintain accurate records and support knowledge base development.
• Identifies recurring technical issues and contributing root causes, recommending process improvements and knowledge article updates that reduce repeat incidents and improve first-contact resolution.
• Communicates clearly with end users throughout the support lifecycle, setting accurate expectations, providing status updates, and confirming issue resolution to maintain a positive support experience.

Education

Bachelor's degree in information technology, computer science, information systems, business administration, engineering, or a related field, or equivalent experience required

Tools

CompTIA Server+

ITIL Foundation

Job description

Job Summary

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team members role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsibilities

• Diagnoses and resolves moderately complex hardware, software, application, and connectivity incidents for end users, applying established troubleshooting procedures and escalating issues that exceed defined scope.
• Fulfils service requests including device configuration, software provisioning, access setup, and peripheral installation accurately and within service level expectations.
• Documents incident details, troubleshooting steps, and resolution outcomes in the service management system to maintain accurate records and support knowledge base development.
• Identifies recurring technical issues and contributing root causes, recommending process improvements and knowledge article updates that reduce repeat incidents and improve first-contact resolution.
• Communicates clearly with end users throughout the support lifecycle, setting accurate expectations, providing status updates, and confirming issue resolution to maintain a positive support experience.

Qualifications

• Bachelors degree in information technology, computer science, information systems, business administration, engineering, or a related field, or equivalent experience required.
• 2+ years of experience in IT operations, systems administration, infrastructure support, or a related field required.
• Certification in IT operations, systems administration, CompTIA Server+, ITIL Foundation, or equivalent role relevant certification preferred.

Job Type

Full time