Specialist - HR Shared Services 4B

BrightClaim; Dadri; On-site; INR 420,000 - 660,000; Full time

Job summary

Genpact in India is seeking a Specialist for HR Shared Services to handle end-to-end HRSS transactions and provide professional service to internal customers. The role emphasizes data accuracy, SOP adherence, and cross-functional collaboration.

You will manage employee data changes, HR inquiries, and HR transactions across hiring, terminations, and promotions, with a focus on continuous process improvement and reporting integrity.

Qualifications

• Bachelor’s degree in HR/IR or HRM, or MBA with HR focus.
• Experience in HR Shared Services is desirable.
• Strong data accuracy and attention to detail.
• Proficient in HR reporting and process documentation.

Responsibilities

• End-to-end HR Shared Services transactional activities.
• Deliver quality, professional service to internal customers.
• Follow SOPs to ensure high-quality, consistent service.
• Collect and cleanse data for management reporting systems.
• Interact with employees and managers for HR inquiries and data changes.
• Assist in benefits administration and HR initiatives.

Job description

Specialist - HR Shared Services

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• End to end HR Shared Services transactional activities
• Deliver a quality and professional service to all internal customers and stakeholders
• Follow Standard Operating Procedures to ensure high quality and consistent service delivery
• Collect and cleanse data to populate management reporting systems
• Good interpersonal skills as the resource will be interacting with the stakeholders
• Sound domain knowledge required in terms of process deliverables
• Ability to get into detailing of the process and have an eye for detail
• Manage and respond to HR inquiries from employees and managers; Process employee data changes accurately and in a timely manner; Administer HR transactions such as new hires, terminations, and promotions; Maintain employee records and ensure data integrity; Assist in benefits administration and support open enrollment processes; Collaborate with HR Business Partners and other teams to resolve complex HR issues; Ensure compliance with HR policies and procedures; Contribute to continuous improvement of HR Shared Services processes and systems.

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Agile Methodology, Collaboration Tools, Employee Experience, Employee Lifecycle Management, Exit Management, HR Reporting, Human Resources Operations, Lean Six Sigma (LSS), Modernizing Operations, Onboarding, Oracle HR Help Desk, Personal Effectiveness, Query Manager, Workforce Administration

Language

English, English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

HR Shared Services

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.