Specialist Engineer, Technical Support, VCC/VSPC

Veeam; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Vacation days

Medical coverage

Insurance

Wellbeing allowance

EAP counselling

Meal benefits

Transit benefits

Daycare support

Learning programs

Job summary

Veeam is seeking a Specialist Engineer, Technical Support for VCC/VSPC, to provide expert technical assistance to clients via phone, email, and web conferencing. You will diagnose virtualization, Windows, and networking issues, and collaborate with teams to deliver timely resolutions.

The role requires 3+ years in VMware or Microsoft virtualization, Windows server administration, and strong communication. You will mentor juniors and contribute to our knowledge base.

Qualifications

• VMware or Microsoft virtualization experience (3+ years).
• 3–5 years Windows and Linux server administration & troubleshooting.
• 5+ years of client or customer support with proven problem resolution.
• Excellent verbal and written communication skills.
• At least 1 year in a Veeam Support Specialist Engineer role or equivalent.
• Past performance exceeding KPIs in prior roles.

Responsibilities

• Provide expert technical support for Veeam clients via phone, email, and web conferencing.
• Diagnose, analyze, and resolve virtualization, OS, networks, and application issues related to Veeam products.
• Maintain strong customer rapport and timely communication.
• Collaborate with Sales Representatives and Account Managers.
• Be on-call for high-priority, complex issues.
• Contribute to documentation to enhance Veeam knowledge base.
• Adapt to changes and high-pressure environments.
• Mentor less experienced engineers and perform other duties as assigned.

Skills

VMware/Hyper-V

Windows server stack

Windows & Linux admin

Customer support

Communication skills

Veeam Support

KPIs performance

Job description

Specialist Engineer, Technical Support, VCC/VSPC

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

What You’ll Do

• Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
• Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.
• Maintain strong customer rapport and excellent, timely communication.
• Communicate effectively with Sales Representatives and Account Managers.
• Be the point of contact and maintain on‑call responsibilities for high priority, highly complex issues.
• Contribute to documentation to build Veeam’s knowledge base.
• Operate in an environment with frequent changes, as well as stressful situations.
• Routinely train and mentor less experienced engineers.
• Perform other duties as assigned.

What You’ll Bring

• Three (3) or more years of VMware or Microsoft virtualization technology experience.
• Three (3) or more years Windows infrastructure experience, specifically IIS, Exchange, SQL, and Domain Controller.
• Three to five (3-5) years of Windows and Linux server administration and troubleshooting experience.
• Five (5) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.
• Exceptional communication skills (verbal and written).
• At least one year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.
• Impeccable performance and recognition, and exceeding KPI requirements and other expectations for the previous role in the past period.

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self‑care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.