Virtualization Backup Engineer

Veeam; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical coverage

Wellbeing allowance

Meal/transport benefits

Learning and development

Job summary

Veeam Software in Bengaluru seeks a Virtualization Backup Engineer to provide expert technical support for backup and recovery solutions. The role involves troubleshooting, log analysis, and acting as a technical liaison with IT professionals.

You will own customer issues from start to finish, coordinating fixes across Veeam and third-party components such as Microsoft and VMware, ensuring timely resolution.

Qualifications

• Advanced user/admin level with Windows Server 2016/2019/2022/2025 and Windows 10/11.
• Practical knowledge of TCP/IP including OS, firewalls configuration and networking troubleshooting.
• Nice-to-have: UNIX/Linux, VMware ESX(i), Microsoft Hyper-V, Exchange server administration, SQL/Oracle databases.
• Strong ability to learn, understand, and explain technical information.

Responsibilities

• Troubleshooting and analysis including log file investigation.
• Serve as technical focal point with IT professionals and customers.
• Owns customer issues from case start to resolution, coordinating fixes across Veeam and third-party components.
• Document all customer interactions accurately within SLA in CRM.

Skills

Windows admin

TCP/IP networking

Unix/Linux knowledge

VMware ESX(i)

Hyper-V

SQL/Oracle databases

Troubleshooting

Ownership mindset

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

Technical Customer Support is our customers’ "hotline." This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking forVirtualization Backup Engineer.

What You’ll Do

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

What You’ll Bring

• Advanced user or administrative level with the following areas:Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
• Practical knowledge of TCP/IP(OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
• As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Ability to work in a fast-paced environment

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.