Specialist - Customer Service (Training & Technical Documentation) (BU-CoS)

Liebherr; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune seeks a Specialist - Customer Service (Training & Technical Documentation). You will develop digital training modules, prepare repair quotations, and coordinate with technical departments to maintain accurate manuals and repair scenarios.

You will administer trainings, manage participant lists and certificates, and maintain data in training systems and SharePoint for Customer Service, leveraging ERP and eLearning tools to support continuous

Qualifications

• Bachelor's degree in Automobile Engineering/Industrial Engineering or Technical Field
• 6 to 8 years of relevant experience in Technical Training

Responsibilities

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set-up and maintenance for Customer Service.

Skills

Vehicle mechanics

Diagnostics

Combustion engines

Hydraulic systems

Technical training

Documentation

Content creation

ERP systems

eLearning platforms

Project management

Intercultural collaboration

Reading technical drawings

Education

Bachelor's degree in Automobile Engineering/Industrial Engineering or Technical Field

Tools

ERP systems

eLearning platforms

Project management

Job description

Specialist - Customer Service (Training & Technical Documentation) (BU-CoS)

Pune

Job ID:

80950

Division:

Tower Cranes

Company:

Work area:

Customer Service

Country:

IN

Entry level:

Professionals

Type of contract:

full time

Creating Passion: Your Responsibilities

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set-up and maintenance for Customer Service.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

Bachelors degree in Automobile Engineering/Industrial Engineering or Technical Field

Experience:

6 to 8 years of relevant experience in Technical Training

Preferred Skills / Special Skills:

• Strong knowledge of vehicle mechanics, diagnostics, combustion engines, and hydraulic systems.
• Experience in technical training, documentation, and content creation.
• Skilled in ERP systems, eLearning platforms, and project management.
• Strong responsibility, precision, teamwork, and intercultural collaboration.
• Quick learner with a continuous improvement mindset; able to read technical drawings.

Have we awoken your interest? If you have any questions, please contact Shweta Chakrawarti.

One Passion. Many Opportunities.

The company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

Sai Radhe, 9th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001