Specialist - Customer Service (Training & Technical Documentation) (BU-CoS)

Liebherr Tower Cranes; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune, India, is seeking a seasoned Training Specialist to develop digital training modules, coordinate quotations and orders, and maintain technical documents and repair instructions for crane components.

The role involves training administration, data maintenance in training systems, and SharePoint setup for Customer Service, with a focus on collaboration across technical teams.

Qualifications

• Bachelor’s degree in Automobile Engineering/Industrial Engineering or Technical Field.
• 6–8 years of relevant experience in Technical Training.
• Strong knowledge of vehicle mechanics, diagnostics, combustion engines and hydraulic systems.
• Experience in technical training, documentation, and content creation.
• Skilled in ERP systems, eLearning platforms, and project management.

Responsibilities

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems. SharePoint set‑up and maintenance for Customer Service.

Skills

Vehicle mechanics

Diagnostics

Combustion engines

Hydraulic systems

Technical training

Documentation

Content creation

Intercultural collaboration

Strong responsibility

Education

Bachelor’s degree

Tools

ERP systems

eLearning platforms

Project management tools

Job description

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set‑up and maintenance for Customer Service.

Creating Passion: Your Responsibilities

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set‑up and maintenance for Customer Service.

Roles & Responsilibilities:

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set‑up and maintenance for Customer Service.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

Bachelor’s degree in Automobile Engineering/Industrial Engineering or Technical Field

Experience:

6 to 8 years of relevant experience in Technical Training

Preferred Skills / Special Skills:

• Strong knowledge of vehicle mechanics, diagnostics, combustion engines, and hydraulic systems.
• Experience in technical training, documentation, and content creation.
• Skilled in ERP systems, eLearning platforms, and project management.
• Strong responsibility, precision, teamwork, and intercultural collaboration.
• Quick learner with a continuous improvement mindset; able to read technical drawings.

One Passion. Many Opportunities.

The Company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

Liebherr CMCtec India Private Limited

Sai Radhe, 9th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001

Pune

India (IN)

Contact

Shweta Chakrawarti

[e-mail]