Senior Applications Engineer – Business Support & Consulting (Microsoft 365 & Atlassian Jira/Conflue

Liebherr Tower Cranes; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Liebherr CMCtec India Private Limited in Pune, India, is seeking a skilled IT and collaboration tools specialist to act as the primary contact for Microsoft 365 and Atlassian products. The role focuses on delivering frontline support, optimizing workflows, and guiding user adoption.

You will analyze processes, translate requirements into practical solutions, design user-facing structures, and manage licenses and budgets in collaboration with IT operations.

Qualifications

• Bachelor's degree or equivalent in IT/BI fields.
• Certifications such as MS-700 or Jira/Confluence are advantageous.
• German and English proficiency mandatory.

Responsibilities

• Act as primary point of contact for Microsoft 365 and Atlassian products.
• Provide 1st- and 2nd-level application support via ticket, phone, Teams and on site.
• Analyse business processes to improve collaboration and knowledge sharing.
• Gather and translate business requirements into practical solutions.
• Design user-facing structures in Teams, SharePoint, Jira, and Confluence.
• Drive user adoption through training and quick guides.
• Develop FAQs and self-service options to reduce support load.
• Communicate new features to users clearly.
• Configure permissions, projects, workflows, templates; coordinate changes with IT Ops and Cybersecurity.
• Escalate issues to admins/vendors and track resolution.
• Maintain documentation in Confluence and report on performance and satisfaction.
• Plan licensing, subscriptions, budgets, renewals, vendor relationships, cost optimization.
• Collaborate with corporate IT and participate in change boards.

Skills

Fluent German

Very good English

Excellent communication

Training and adoption

Education

Bachelor's degree in Information Technology or related field

IT vocational training or equivalent experience

MS-700 or Jira/Confluence certifications

Tools

Microsoft 365

Jira

Confluence

Job description

• Act as primary point of contact and trusted advisor for business units on Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and Atlassian (Jira, Confluence).
• Provide 1st- and 2nd-level application support via ticket, phone, Teams and on site, ensuring fast, user-friendly resolution within agreed service levels.
• Analyse business processes and advise on how to improve collaboration, document management, project tracking and knowledge sharing.
• Gather and assess business requirements in cooperation with Demand Management and translate them into practical, supportable solutions.
• Design user-facing solutions such as Teams and SharePoint structures, Jira projects, boards and workflows, and Confluence spaces and templates.
• Drive user adoption through training, onboarding, quick guides and a network of key users across business units.
• Analyse recurring requests and reduce support demand through FAQs, templates and self-service offerings.
• Communicate new features and changes to users in a clear, business-oriented way.
• Perform functional configuration (permissions, projects, workflows, templates) and coordinate technical changes with IT Operations and Cybersecurity.
• Escalate technical issues to internal administrators, vendors or partners and track them to resolution.
• Maintain user and solution documentation in Confluence and report on support performance and user satisfaction.
• Plan licensing, subscriptions, budgets, renewals, vendor relationships, contract performance and cost-optimization activities.
• Collaboration and alignment with corporate IT and participation in group-wide change boards

Contributing your strengths: your qualifications

• Bachelor's degree in Information Technology, Business Information Systems or a related field, or a completed IT vocational training with equivalent experience.
• Certifications such as Microsoft MS-700 (Teams) or Atlassian Jira / Confluence certifications are an advantage.
• Fluent German and very good English.

Creating passion: your responsibilities

Roles & Responsibilities:

• Act as primary point of contact and trusted advisor for business units on Microsoft 365 (Teams, SharePoint, OneDrive, Outlook) and Atlassian (Jira, Confluence).
• Provide 1st- and 2nd-level application support via ticket, phone, Teams and on site, ensuring fast, user-friendly resolution within agreed service levels.
• Analyse business processes and advise on how to improve collaboration, document management, project tracking and knowledge sharing.
• Gather and assess business requirements in cooperation with Demand Management and translate them into practical, supportable solutions.
• Design user-facing solutions such as Teams and SharePoint structures, Jira projects, boards and workflows, and Confluence spaces and templates.
• Drive user adoption through training, onboarding, quick guides and a network of key users across business units.
• Analyse recurring requests and reduce support demand through FAQs, templates and self-service offerings.
• Communicate new features and changes to users in a clear, business-oriented way.
• Perform functional configuration (permissions, projects, workflows, templates) and coordinate technical changes with IT Operations and Cybersecurity.
• Escalate technical issues to internal administrators, vendors or partners and track them to resolution.
• Maintain user and solution documentation in Confluence and report on support performance and user satisfaction.
• Plan licensing, subscriptions, budgets, renewals, vendor relationships, contract performance and cost-optimization activities.
• Collaboration and alignment with corporate IT and participation in group-wide change boards

Contributing your strengths: your qualifications

Qualification and Education Requirements:

• Bachelor's degree in Information Technology, Business Information Systems or a related field, or a completed IT vocational training with equivalent experience.
• Certifications such as Microsoft MS-700 (Teams) or Atlassian Jira / Confluence certifications are an advantage.
• Fluent German and very good English.

Experience:

• Minimum 3 years of experience in application support, business consulting, or key-user management for Microsoft 365 and Atlassian (Jira & Confluence), along with more than 5 years of overall IT experience.
• Proven experience in advising business stakeholders and translating requirements into practical solutions.
• Experience in delivering user training and driving adoption of collaboration tools.
• Knowledge of ITIL-based support processes; experience with Jira Service Management is a plus.
• Strong service orientation and the ability to explain technical topics in simple terms.

One Passion. Many Opportunities.

The Company

Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.

Location

Liebherr CMCtec India Private Limited

Sai Radhe, 9th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001

411001 Pune

India (IN)

Contact

Shweta Chakrawarti

[e-mail]