Specialist, Credit and Collections

Randstad NV; Hyderabad; On-site; INR 400,000 - 750,000; Full time

Job summary

Randstad NV in Hyderabad, India is seeking an Operational Support Associate to handle DMS, ECC and MDM processes with a focus on data accuracy and compliance.

You will prepare daily employee data lists from SAP, process documents via WAZ portal, and ensure GDPR-compliant handling of data subject requests while supporting internal communications across branches. This role demands meticulous data processing and strict adherence to SOPs.

Responsibilities

• Prepare and format daily employee data lists from the SAP system for compliance processing.
• Perform data cleaning, including filtering, validating contact information, and formatting according to internal standards before system imports.
• Execute imports into the WAZ portal, ensuring timely and error-free data synchronization.
• Monitor the operational status of employee health modules and certifications, flagging expired or missing requirements for necessary action.
• Process specialized cases such as workplace accidents, employee exits, and specific client requirements in accordance with established SOPs.
• Coordinate the communication lifecycle via multiple channels and perform follow-up activities for employees who are non-responsive or require additional guidance.
• Act as a point of contact for internal branch offices, providing updates on the status of compliance workflows and handing over tasks where necessary.
• Validate data consistency between ECC lists and the WAZ portal, and correct discrepancies as they arise.
• Timesheet Processing: capture and quality control of barcodes on documents and meet deadlines.
• Salesforce Document Management: daily processing of applicant documents into the IRIS system as applicants transition to employee status.
• Document Management for Temporary Employees: screen and classify incoming documents (approx. 120 types) and route to DMS or Payroll.
• Credit Assessment: processing requests via G-FO, receiving via email, and obtaining reports via Creditsafe in SAP.

Tools

SAP

WAZ portal

IRIS system

G-FO

Creditsafe

Job description

Job Objective

As part of our operations team, you are responsible for the reliable and precise execution of administrative and data-related processes across various departments. Your role encompasses three key areas of focus:

Document Management Service (DMS)

You ensure the efficient digital processing and forwarding of documents, record timesheets, manage applicant documents in Salesforce, and classify documents for temporary staff.

Employee Care Center (ECC)

You provide operational support for compliance with health and safety standards, manage data flows between SAP and the medical service portal, ensure precise documentation, and handle routine communication with employees and branch offices.

Master Data Management (MDM)

You will ensure compliance with our credit assessment guidelines and play a key role to minimizing the risk of bad debt losses. Furthermore, you will ensure compliance with the General Data Protection Regulation (GDPR) regarding data subject requests and guarantee the timely and accurate processing of the requests.

Key Performance Indicator (KPI)

• First-Contact Resolution Rate (FCR): The percentage of employee inquiries resolved by the Operational Support Associate at the 1st level without needing to escalated to senior management or other departments.
• Compliance Process Turnaround Time: The average time taken to process mandatory compliance tasks - such as updating health module statuses or responding to follow-ups - ensuring that all employee files remain current according to safety deadlines.
• Accuracy: 100% accuracy in processing submitted requests; digital documents correctly captured, barcode-verified and flawlessly classified.
• Timeliness: Reliable deadline adherence and agreed-upon SLAs in all processes
• Stakeholder Satisfaction: Professional handling of internal escalations and proactive communication updates

Responsibilities and Main Tasks Employee Care Center (ECC)

Data Preparation & Processing:

• Prepare and format daily employee data lists from the SAP system for compliance processing.
• Perform data cleaning, including filtering, validating contact information, and formatting according to internal standards before system imports.
• Execute imports into the WAZ portal, ensuring timely and error-free data synchronization.

Compliance Administration:

• Monitor the operational status of employee health modules and certifications, flagging expired or missing requirements for necessary action.
• Process specialized cases such as workplace accidents, employee exits, and specific client requirements in accordance with established SOPs.

Employee & internal Communication:

• Coordinate the communication lifecycle via multiple channels and perform follow-up activities for employees who are non- responsive or require additional guidance.
• Act as a point of contact for internal branch offices, providing updates on the status of compliance workflows and handing over tasks where necessary.
• Validate data consistency between ECC lists and the WAZ portal, and correct discrepancies as they arise.

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Responsibilities and Main Tasks Document Management Service (DMS)

Timesheet Processing (Time Tracking):

• Capture and perform quality control of barcodes on documents.
• Strictly adhere to time-critical processing deadlines.

Salesforce Document Management (Applicant Management):

• Daily processing of digitally uploaded applicant documents into the I.R.I.S. system as applicants transition to employee status.

Document Management for Temporary Employees (EPPY):

• Screen and classify incoming employee documents (approx. 120 different document types).
• Make operational decisions and route documents: assign to DMS for further processing according to work instructions or forward to Payroll.

Responsibilities and Main Tasks Master Data Management (MDM)

Credit Assessment and Processing:

• Processing credit assessment requests submitted via G-FO
• Receiving and managing credit assessment requests received via email
• Requesting credit reports via Creditsafe directly within SAP
• Initiating and conducting credit investigations for our external service provider Creditsafe directly within SAP
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