Specialist - Client Managed Services - Rebase Services

Nasdaq; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Nasdaq Technology in Mumbai invites a Specialist - Client Managed Services - Rebase to join our Mumbai tech center. You will upgrade Calypso versions, collaborate with offshore teams, and ensure smooth client outcomes.

Bring 7+ years in IT within capital markets, Calypso upgrade experience, and strong communication. A degree in Finance/Math/CS/IT is expected; test automation is a plus and proficiency with JIRA, ServiceNow, and CATT is beneficial.

Qualifications

• Minimum of 7 years working in IT projects within capital markets.
• Calypso implementation/upgrade experience (4+ years) both technically and functionally.
• First experience in test automation is an advantage.
• Bachelor's/Master's degree in Finance, Mathematics, Business, CS or IT.
• Excellent interpersonal and communication skills for customer interactions.

Responsibilities

• Assist clients with version upgrade activities for Calypso.
• Define scope of automated regression tests based on client footprint.
• Build/adapt test scripts using the CATT tool and execute regression tests.
• Communicate results and log ServiceNow tickets as needed.
• Collaborate with SaaS Ops, Customer Support, PM and Engineering for rapid issue resolution.
• Maintain updates to clients and management, track open issues in JIRA.

Skills

Calypso upgrade experience

Test automation

Client management

Communication skills

IT project experience

Education

Bachelor's/Master's in Finance, Mathematics, Business, CS/IT

Tools

CATT Tool

JIRA

ServiceNow

Job description

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today’s markets

With this position we offer-

Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 32 subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso.

Role Responsibilities -

As a Specialist - Client Managed Services - Rebase Services , your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.

• Assist our clients in the context of a version upgrade
• Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
• Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
• Execute this suite of automated Test Scripts to perform regression testing
• Communicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance) or log appropriate ServiceNow tickets
• Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed)
• Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting …
• Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, manage the issues raised by the Client (in the same way as those detected by automated Test Scripts)
• Work in conjunction with the Rebase Services Manager to set and manage customer expectations around project timelines
• Help in the development of the Offshore Rebase Services excellence center

We expect you to have: (Minimum Qualifications)

• Minimum of 7 years working in IT projects within the capital markets industry.
• Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective.
• A first experience in test automation is an advantage.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and create a re-usable framework for the service.

It would be great if you (Preferred Qualifications)

• A first experience in test automation is an advantage.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.