Specialist - Client Managed Services - Rebase Services

Nasdaq, Inc.; Mumbai; Hybrid; INR 1.500.000 - 2.100.000; Vollzeit

Benefits dieser Stelle

Hybrid work model NasdaqBlend

Zusammenfassung

Nasdaq Technology in Mumbai seeks a Specialist - Client Managed Services - Rebase Services focused on Calypso to join the Mumbai technology center. You will help clients with version upgrades and work with Nasdaq teams across countries to deliver automated regression testing and client-ready solutions.

Role requires 7+ years in capital markets IT, Calypso upgrade experience, test automation is a plus, and a degree in Finance/Math/CS/IT.

Qualifikationen

• Minimum of 7 years working in IT projects within the capital markets industry.
• Calypso implementation / upgrade experience (≥4 years) from both technical and functional perspectives.
• Experience in test automation is an advantage.
• Bachelor’s or Master’s degree in Finance, Mathematics, Business, Computer Science or IT.
• Excellent interpersonal and communication skills.
• Will spend significant time hands-on with customers and other Calypso departments.
• Ability to articulate procedures and create a reusable framework for the service.

Aufgaben

• Develop and implement software solutions while collaborating with Mumbai and Nasdaq teams.
• Define scope of automated regression tests based on the Client footprint.
• Build or adapt a suite of test scripts using the CATT tool.
• Execute automated tests and perform regression testing.
• Communicate results and address issues, log ServiceNow tickets when needed.
• Coordinate with SaaS Ops, Customer Support, PM and Engineering for quick issue resolution.
• Provide regular updates to the client and management and track open issues in JIRA.
• Coordinate manual end-user testing (SIT, UAT) performed by clients.
• Assist the Rebase Services Manager to manage customer expectations on timelines.
• Help develop the Offshore Rebase Services excellence center.

Kenntnisse

Interpersonal skills

Customer interaction

Hands-on with customers

Test automation

Ausbildung

Bachelor’s/Master’s degree in Finance/Math/CS/IT

Tools

CATT tool

Jobbeschreibung

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Rebase Services with focus on Calypso to join the Mumbai technology center in India.

If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow.

As a Specialist - Client Managed Services - Rebase Services, you would assist our clients in the context of version upgrades.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets With this position we offer- Join the Client Services organization, which has been providing clients with secure and reliable services around Calypso solution since 2008.

The Rebase Services team, composed of 32 subject-matter experts, plays a key role by assisting our clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso.

Role Responsibilities

As a Specialist - Client Managed Services - Rebase Services, your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries. Assist our clients in the context of a version upgrade Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules) Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool Execute this suite of automated Test Scripts to perform regression testing Communicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance) or log appropriate ServiceNow tickets Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed) Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting … Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, manage the issues raised by the Client (in the same way as those detected by automated Test Scripts) Work in conjunction with the Rebase Services Manager to set and manage customer expectations around project timelines Help in the development of the Offshore Rebase Services excellence center

We expect you to have:

• Minimum of 7 years working in IT projects within the capital markets industry.
• Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective.
• A first experience in test automation is an advantage.
• Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
• Excellent interpersonal and communication skills.
• Will spend significant amounts of time working hands-on with customers and other Calypso departments.
• Ability to articulate procedures and create a re-usable framework for the service.

Preferred Qualifications

• A first experience in test automation is an advantage.

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both.

Check the job listing or reach out to our team for role-specific details. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. Join the Team Advancing Economic Progress for All.